[Hiring] Client Solutions Manager @Onflo

Role Description

You'll own client solutioning for our district clients, post-implementation. When a district needs a custom workflow, a chatbot configured, a call center stood up, or a stubborn problem diagnosed, that lands with you. You'll run discovery to figure out what's really needed, build and validate the configuration, and train the district to use it. You'll scope expansion projects with Account Management and write the statements of work that delivery runs on. Small projects, you'll run end to end yourself. Larger ones, you'll scope cleanly and hand off to our Implementation team.

• Solutioning for a book of district accounts: discovery, design, configuration, delivery
• Platform customization: custom forms, workflows, chatbot and call center configuration
• Advanced troubleshooting on escalated district issues
• Scoping and statements of work for expansion projects, in partnership with Account Management
• Training and webinars that leave districts more self-sufficient, not more dependent
• Daily coordination with our India-based Client Care team, with clean written handoffs across time zones

Qualifications

• 3+ years in a post-sales technical client-facing role in B2B SaaS: technical account management, implementation, professional services, or similar
• Hands-on platform configuration experience you personally performed: workflows, forms, integrations, or comparable
• Experience scoping client projects and writing statements of work or equivalent
• Experience designing and delivering client training, live and virtual
• Able to explain the same solution to a district IT director and a school front-office team, and be understood by both
• K-12 or public-sector experience is a plus, not a requirement; we'll teach you the industry if you bring the fundamentals

Requirements

• This is a remote position open to candidates residing anywhere in the United States.
• Expected travel for this role is 20%.

Benefits

• Expected Base Salary: $85,000 - $95,000 / year + Discretionary Bonus.
• Exact pay is based on experience, skills, market demand, and internal equity.

Company Description

K12 Insight is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success and are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team who love working together to build something that matters. K12 Insight uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify .