[Hiring] Client Services, Senior Consultant @Medallia

Role Description

As a Client Services, Senior Consultant, you will support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia’s product offerings to deploy solutions that meet our customers’ business needs. You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues/inquiries.

Qualifications

• Minimum Qualifications
• 3+ years of experience successfully managing and retaining clients while leveraging software.
• Education: BA/BS, with evidence of technical experience or equivalent work experience.
• Preferred Qualifications
• Lightning-fast learner and great problem-solver.
• Ability to work independently on low to medium complexity assignments.
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrive in a high-growth, fast-paced environment.
• Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor’s degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.

Company Description

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.