[Hiring] Client Services Director @IQVIA

Role Description

Simpson Healthcare, an IQVIA Company, is actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitating the relationships between the many internal and external departments associated with a project. Primary responsibilities include:

• Overall management of assigned projects on specific accounts.
• Coordination of digital and interactive content.
• Working with content experts to validate scientific accuracy.
• Achieving project goals and timelines.
• Preparing and delivering client presentations.
• Driving long-term planning of assigned accounts.
• Monitoring project adherence to client strategy.
• Supervising and training junior staff members.
• Managing and attending relevant internal meetings.
• Enhancing customer service through timely communications and deliverables.
• Adhering to all standard operating procedures (SOPs).
• Developing and maintaining knowledge of managed products and disease areas.
• Assisting with preparation of client pitches, presentations, and metrics.
• Managing faculty recruitment, engagement, and relationships on behalf of clients.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency.
• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role (preferred).
• Experience within the Oncology therapeutic area (preferred, but not required).
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva (highly preferred).
• Efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• Experience with Basecamp or similar project management systems (preferred).
• Strong communicator both in written and verbal forms.
• Strong organization, time management, and project management skills.
• Ability to leverage internal and external relationships for project and client benefit.
• Efficient and persuasive speaker and writer.
• Great team player with a strong drive and willingness to take initiative.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Requirements

• This is a home-based position.
• To be eligible for this remote position, you must reside in the same country where the job is located.

Benefits

• The potential base pay range for this role, when annualized, is $61,200.00 - $153,000.00.
• Actual base pay offered may vary based on job-related qualifications.
• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered.
• Range of health and welfare and/or other benefits may also be provided.

Company Description

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.