[Hiring] Client Service Director @World Wide Technology

Role Description

The Client Services Director - Regional Services Growth & Development within WWT’s Management Consulting Organization will partner with a designated Sales region to help define and execute a services growth strategy. This role is responsible for working with regional Sales leadership to identify priority accounts, drive services strategy and penetration, and actively support opportunity development and closure.

• Partner with Sales leadership to define and execute a services growth strategy focused on key accounts and sub-regions.
• Align closely with AVPs and regional leaders to prioritize accounts and ensure consistent engagement in shaping and solutioning opportunities across SC&E.
• Actively participate in sales activities, including shaping customer conversations, validating opportunity scope, ensuring the right SMEs team members are engaged early, and influencing solution design.
• Act as a trusted advisor, providing insight into account dynamics, validating resource alignment, and ensuring the right people are engaged at the right time to support opportunity progression.
• Work with Solution Area practice leaders, delivery teams, and solution architects to align capabilities with customer needs and develop strategic messaging and solution differentiation to improve win rates.
• Coordinate across the broader WWT organization to ensure timely, integrated engagement and review without creating additional stage gates.
• Maintain a pulse on regional business activity, providing regular updates and strategic advice to sales leadership.
• Identify enablement and activation needs and recommend actions to strengthen account penetration and solution adoption.
• Build strong relationships with customers and internal teams to influence decision-making and accelerate services growth.
• Ensure WWT resources are positioned as trusted advisors early in the buying cycle.
• Oversee the development of major proposals and support strategic initiatives; identify and drive pursuits to increase deal sizes based on WWT's ability to provide a wide range of services.
• Track and report on critical performance metrics and business outcomes, in partnership with Sales leadership, and provide executive insights and strategic recommendations based on data and market analysis.

Qualifications

• 15-20 years of experience in Technical Consulting from a Management Consulting Organization.
• Proven experience in IT services/consulting strategy, Solutions architecture leadership, or Sales enablement/strategy within a technology services organization.
• Strong understanding of sales processes, enterprise account planning, consulting services, and solution-selling motions.
• Ability to navigate complex account structures and coordinate across multiple teams.
• Exceptional communication and relationship-building skills with executive-level stakeholders.
• Experience in managing large enterprise accounts and complex solution sales.
• Broad understanding of technology landscape across WWT Solutions domains (Cloud, Networking, Data Center, Security, Digital, Data, AI, Automation) and the ability to align solutions with market competitiveness with support from Solutions SMEs/leads and articulate value propositions across consulting and solution areas.
• Proven leadership skills with the ability to influence and drive results.
• The capability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, and manage multiple responsibilities effectively.
• Familiarity with integrated technology solutions, emerging technologies, and their application in a consulting environment.
• A focus on achieving measurable outcomes and delivering high-quality results. Goal-driven mindset with a track record of driving successful outcomes.
• Upholding professionalism, integrity, and ethical conduct in all interactions and decision-making.

Requirements

• Work & Industry Experience: Candidates should have 15 – 20 years of solution and delivery experience including work within a Management Consulting Organization. Preferably experience supporting an industry vertical.
• Educational Background: A bachelor's degree in a relevant field, such as Business Administration, Computer Science, Mathematics, Management Information Systems, Technology Management is preferred.
• Leadership: Proven leadership skills with the ability to influence and drive results. Ability to lead cross-functional and technology teams.
• Client Focused, Results-Oriented: A focus on achieving measurable outcomes and delivering high-quality results. Goal-driven mindset with a track record of driving successful customer outcomes.
• Strategic Thinking: Ability to think strategically and contribute to the development and execution of integrated technology solutions at scale. Strong problem-solving skills and the capability to align strategies with business goals.
• Business Acumen: A solid understanding of business operations and the ability to align solutions with market competitiveness. Familiarity with industry trends, customer needs, and competitive landscape.
• Technology Knowledge: Familiarity with integrated technology solutions, emerging technologies, and their application in a consulting environment.
• Collaboration and Communication: Excellent collaboration skills to work across a matrixed organization with Sales Leads, Solutions Teams, Management Consulting, Engineering Teams, and the Operations team. Effective communication skills to facilitate discussions, build partnerships, and present information clearly and concisely.
• Adaptability and Flexibility: The capability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, and manage multiple responsibilities effectively.
• Professionalism and Ethics: Upholding professionalism, integrity, and ethical conduct in all interactions and decision-making.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.