[Hiring] Client Partner @Cast AI

Role Description

As a Customer Success Client Partner at CAST AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools.

As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for CAST AI and our customers, with main responsibilities being:

• Revenue Growth and Retention
  • Identifying and executing upsell and cross-sell opportunities
  • Expanding ARR value through additional products, upsell / cross-sell
  • Driving renewals and reducing churn within the existing customer base
• Relationship Management
  • Building and maintaining strong relationships with key stakeholders and decision makers
  • Acting as the primary point of contact for customer needs and escalations
  • Mapping the account to understand organisational structure and identify new champions or buyers
• Account Planning and Strategy
  • Developing account plans with clear growth targets and timelines
  • Conducting regular business reviews (QBRs) to demonstrate value delivered
  • Forecasting revenue from the account and tracking pipeline within it
• Customer Success Alignment
  • Working closely with Customer Success or Technical Account Management teams to ensure product adoption
  • Monitoring customer health and usage metrics to spot expansion or risk signals
  • Addressing issues proactively before they affect renewal or satisfaction
• Internal Coordination
  • Collaborating with product, support, and leadership teams to resolve customer issues
  • Communicating customer feedback internally to shape product or service improvements
  • Coordinating with sales engineering or solutions teams on technical expansion opportunities
• Reporting and Metrics
  • Tracking and reporting on net revenue retention, expansion revenue, and renewal rates
  • Maintaining accurate account and opportunity records in CRM

Qualifications

• Proven experience in customer account management including execution of upsell, value realization and customer planning
• 5+ years of experience as an Account Manager or Account Executive
• Ability to identify key contacts, understand client needs, and tailor proposals to address those needs
• Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction
• Experience with Kubernetes, sales lifecycle, and Cloud space is a significant plus

Benefits

• Career Growth
  • Opportunity to work with a high-growth, cutting-edge technology company in the Kubernetes and cloud cost optimization space
  • Clear career path of growth
  • Exposure to enterprise-level accounts and strategic decision makers
• Learning and Development
  • Hands-on experience with a modern SaaS platform and emerging technologies (Kubernetes, cloud infrastructure, AI driven optimization)
  • Mentorship and guidance from experienced leaders in sales and customer success
  • Structured onboarding and continuous training on products and account management best practices
• Impact and Ownership
  • Ownership of a portfolio of accounts with direct influence on revenue growth and customer outcomes
  • Autonomy to design and execute account strategies
• Compensation and Rewards
  • Competitive base salary with performance linked incentives tied to renewals and expansion revenue
  • Potential for additional earnings through upsell and cross sell commissions
  • Recognition programs for top performers (Annual President's Club)
• Work Environment
  • Collaborative, fast paced culture with cross functional exposure (product, customer success, engineering)
  • Flexibility in work arrangements, where applicable