[Hiring] Client Implementation and Account Management @McKesson

Role Description

Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.

Key Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Qualifications

• Degree or equivalent and typically requires 4+ years of relevant experience.
• Project management, healthcare, analytics, or customer success certifications preferred.

Requirements

• 4+ years of experience in project management, preferably in a fast-paced or enterprise environment.
• Significant experience in client implementation, account management, or customer success roles.
• Proven ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.

Additional Skills

• Client implementation and account ownership.
• Cross-functional leadership and influence.
• Healthcare or pharmacy domain expertise.
• Performance reporting and data-driven storytelling.
• Risk management and escalation leadership.
• Executive-level client communication.
• Change management and adoption enablement.
• Analytical problem-solving.
• Prioritization in complex environments.
• Continuous improvement mindset.
• Anticipation of client and business needs.

Benefits

• Competitive compensation package.
• Base pay range: $72,000 - $120,000.
• Annual bonus or long-term incentive opportunities may be offered.