[Hiring] Client Engagement Manager @Gainwell Technologies LLC

Role Description

As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Responsible for the engagement of several clients, including a top 10 client.
• Manage the client contract and relationship management.
• Ensure Gainwell operations perform according to contractual commitments.
• Responsible for revenue generating activities and upselling new services to existing clients.
• Prepares & monitors budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Communicates/interfaces regularly with client(s).
• Creates agendas and provides recaps for all client touchpoints.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• Supports collaboration between client engagement team, internal departments, and operations staff.
• Handles client(s) invoicing & accrual tracking.
• Ensures timely deliverables are sent to client, including solution deliverable files, reporting, invoices, and backing detail.

Qualifications

• Bachelor's degree and 3+ years of relevant professional experience, OR in lieu of a bachelor's degree, 7+ years of relevant work experience.
• Preferred experience in one or more of the following areas:
• Health insurance
• Client services and/or business-to-business (B2B) environments
• Healthcare policy
• Highly regulated industries with significant compliance requirements (e.g., finance)
• Large client relationship or account management

Requirements

• Remote
• Quarterly travel

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies to help build your skills and capabilities