[Hiring] Client Delivery Leader @Alight

Role Description

The Client Delivery Leader is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk.
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end-to-end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Qualifications

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Compelling analytical skills with the ability to translate data into actionable insights.
• Experience managing pricing and financial models.
• Ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Experience in HR services, business management, disability/absence, and healthcare.

Requirements

• Background check consistent with Alight’s employment policies.
• All virtual interviews to be conducted on video.
• Occasional travel to one of our physical office locations may be required.

Benefits

• Comprehensive total rewards package including health, dental, and vision coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching.
• Generous time off and parental leave.
• Continuing education and career growth opportunities.
• Flexible working arrangements.