[Hiring] Client Account Manager @Inizio Engage

Role Description

The Client Account Manager accomplishes project objectives by planning, evaluating, and improving project-specific activities. The Client Account Manager has responsibility for the day-to-day relationship with the assigned client(s) and must collaborate effectively with internal resources/departments. The Client Account Manager must ensure that agreed client objectives are met or exceeded in a fiscally responsible manner for both the client and Inizio.

This is your opportunity to join Inizio and represent a top biotechnology company!

Qualifications

• Bachelor’s Degree or equivalent work-related experience
• 3-5 years client or project management, or related experience preferred
• 3-5 years pharmaceutical experience preferred
• 3-5 years contact center experience preferred
• Must be highly organized, with solid relationship building skills
• Strong critical thinking and creative problem-solving skills
• Proposal writing and pricing experience a plus
• Excellent with Microsoft Office programs including but not limited to Excel and PowerPoint
• Excellent oral and written communication skills as well as customer service and negotiation skills
• Ability to travel as necessary or required, which may include overnight and/or weekend travel

Requirements

• Lead and support all aspects of program implementation, maintenance, and/or expansion
• Probe, clarify, and determine clients’ needs to develop effective solutions
• Communicate with and issue status updates to the client regularly throughout the implementation process and during the life of the program
• Schedule and facilitate status calls with frequency appropriate to the needs of the program
• Ensure that all client needs are met with a high degree of quality
• Create and maintain reports and analysis/insight as dictated by the needs of the program and/or client
• Provide accurate and timely invoicing and track costs against client budget
• Author and maintain client-specific SOPs and Work Instructions
• Provide ad-hoc proposals and pricing as needed
• Schedule and spearhead creation and delivery of periodic business reviews
• Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources
• Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to clients
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Benefits

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference