[Hiring] Client Account Director @Amsive

Role Description

We’re looking for an Account Director with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self-motivated team player who can manage and prioritize multiple simultaneous projects and provide client-facing proactive communication daily on strategy and project status.

This senior-level role will be a leading member of our Client Services team and collaborate with internal Customer Intelligence, Creative, SEO, Digital Media, Direct Mail, Email, and Analytics teams. The primary function of the Account Director is to work daily across all agency channels to support client communication, campaign initiatives, KPI achievement, and account success.

• Handle the most complex and intricate accounts in Amsive without the need for direct supervision or guidance.
• Assist in onboarding new accounts to their assignment, manage existing accounts, and strategize for upsell opportunities.
• Involved in strategy breakout sessions that focus on full agency services.
• Act and function in a leadership capacity and lend help, assistance, and training to Client Services channel team members as requested.

This position will report to the Group Account Director for Healthcare and will work and partner with agency sales and strategy teams when needed to assist with pitching and planning for agency prospects, while directly managing agency accounts.

Qualifications

• 8+ years of experience managing direct marketing or digital marketing programs, with proven results in Direct Mail, Brand Marketing, Paid Search, SEO, and/or social media initiatives.
• 2+ years of healthcare experience required, from either client-side or vendor/agency-side work.
• 4+ years of experience in an agency environment preferred.
• Demonstrated excellence in building and maintaining profitable client relationships.
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders.
• Proven experience creating and presenting QBRs/EBRs or similar executive-level business reviews.
• Experience managing or contributing to brand marketing strategy in conjunction with performance marketing programs.
• Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as the main client point of contact.
• Experience managing, training, and developing a growing group of direct reports.
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment.
• Ability to influence others, both with the client and within the internal Amsive organization.
• Strong grasp and demonstrated application of marketing and communication principles.
• Strong project management and organization skills, ability to prioritize and manage multiple projects.
• Strong understanding of applying data and insights for use in audience, channel, and creative testing strategies.
• Advanced knowledge of web analytics and digital marketing tools, including Google Analytics and Google Ads Keyword Planner.
• Strong proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
• Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.

Requirements

• Build empathetic personal relationships with clients and engage in understanding clients’ marketing and business challenges.
• Lead and direct cross-functional teams in building, development, and delivery of omnichannel marketing programs.
• Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs.
• Lead development and stewardship of client brand marketing strategies.
• Leverage strong data-driven experience to interpret data and analytics.
• Lead role for client-facing interaction with agency day-to-day.
• Become proficient in company designated tools for success in project and account management.
• Create and proactively manage internal timelines for projects and programs.
• Log all resource hours into Amsive designated project management tool daily.
• Schedule, organize, and facilitate client campaign initiatives across all agency channels.
• Communicate with clients on a regular basis including weekly or monthly calls.
• Oversee implementation, delivery, and execution of program promise.
• Facilitate and manage the invoicing process.
• Maintain and/or improve account profitability through effective scope management.
• Develop cross-channel insights and recommendations to solve larger business problems.
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables.
• Be curious, with a thirst for learning more about data-centric marketing.

Benefits

• Salary starting at $130,000/yr, based on skills and experience.
• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays.
• Dental, Vision, and Health Insurance.
• 401(k) with a company match program.
• Paid Parental Leave.