[Hiring] Bridge Client Success Manager @Hiring at N2

Role Description

As our new Bridge Client Success Manager, you’ll play a critical role in driving revenue and building relationships that last as the face of our company, ensuring every client interaction leaves a lasting, positive impression. In this fast-paced, target-driven position, your dedication to exceptional service and problem-solving and ability to connect with clients and deliver tailored solutions will directly contribute to our success and yours. You’ll be responsible for:

• Onboarding
• Regular touch points
• Renewals
• Cross-sells
• Up-sells
• Main point of contact for our advertisers

This is a fully remote position. Interviews will be conducted via phone and video calls for your convenience. The starting salary range is $52,000 to $55,000, with opportunities for growth and advancement.

The Role in Action

• Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across N2’s print and digital platforms.
• Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience.
• Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches.
• Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed.
• Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.

Qualifications

• Client account management for ongoing service engagements and retainers.
• CRM systems for B2B services (monday.com) and account health tracking.
• Contract management (renewals, onboarding, cross-sells, up-sells).
• Data analysis and reporting on service performance, SLAs, and client outcomes.
• Process documentation, playbooks, and service workflows.
• Virtual communication and presentation skills (Zoom, Aircall, emails).
• Risk identification and escalation management.

Requirements

• Experience managing mid-market or enterprise B2B service clients in a remote environment.
• Experience owning post-sale relationships and acting as the primary strategic point of contact.
• Leadership experience in client onboarding, discovery, and expectation-setting for services delivery.
• Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
• Experience supporting renewals, expansions, and long-term account growth through value demonstration.
• Experience resolving escalations and maintaining client confidence during delivery challenges.
• Experience working across time zones with distributed internal teams and clients.
• Experience retaining and growing accounts by aligning services to evolving client goals.

Benefits

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
• Monthly remote-work reimbursement to assist with home office and internet expenses.
• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.