[Hiring] Associate Field Account Manager @Butler/Till, Inc.

Role Description

The Associate Field Account Manager plays a crucial, foundational role within the client experience team, working both on the front lines and behind the scenes to ensure smooth operations, manage logistics, and provide stellar client experience with each interaction. Essential to the team's success, they are a primary point of contact for our clients across their territory who excel at engaging with clients and maintaining positive relationships while providing administrative and logistical support to the sales team, collectively driving growth and retention.

Our Associate Field Account Managers are self-starters that thrive in a team environment and bring excellent communication and client-service skills to the position. Well-versed in client advocacy and problem solving, they confidently manage client needs, interpreting input and feedback, answering questions, and providing solutions to resolve general-level concerns.

• Appointment setting
• Managing and triaging a queue of inbound client support requests
• Managing tasks behind the scenes in partnership with the marketing sales team
• Providing clients with clear information and education about their advertising programs
• Escalating to a second-level team member when more in-depth account management expertise or strategic guidance is needed

Qualifications

• Associate Degree in Marketing or Business; Bachelor's degree is a plus
• 3+ years of customer service experience
• Digital and traditional marketing knowledge
• Ability to work under pressure and meet deadlines
• Flexible work hours, as needed, to account for peak times and time zone requirements across the county
• Proficient with Microsoft Office tools including Microsoft Word, Excel, and PowerPoint
• Independent and self-directed yet also team oriented
• Well-organized and detail-oriented with ability to multi-task, capture, and articulate information clearly and accurately

Requirements

• Experience with Microsoft suite of products with Power BI
• Experience using a customer relationship management system
• Applied digital and traditional marketing knowledge
• Working knowledge of different marketing strategies (branding, paid search, content creation)

Benefits

• Compensation range: $45,000 - $60,000
• Employee stock ownership plan (ESOP)
• Annual bonus
• Full benefits package
• Paid time off benefits, including 100% paid parental leave

Company Description

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. We take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, and our unique structure as a 100% employee-owned company (ESOP).