[Hiring] Account Manager @Evolent

Role Description

Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals. Responsibilities include:

• Manage risks and develop opportunities associated with current clients.
• Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders.
• Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs).
• Possess deep subject matter expertise on program value and operations for Evolent’s Advance Care Planning and member-facing products.
• Lead regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings.
• Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
• Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment.
• Willingness to travel once a year for a team onsite (usually 2-3 days).

Qualifications

• Bachelors’ Degree or equivalent work experience.
• 1+ years in client or account management roles.
• Ability to find creative solutions in an ever-changing and growing environment.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including at the C-level.
• 2+ years broad-based Health Plan experience.
• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.

Requirements

• To ensure a secure hiring process, we have implemented several identity verification steps, including submission of a government-issued photo ID.
• Conduct identity verification during interviews, and final interviews may require onsite attendance.
• All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment.
• The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
• Technical Requirements: High-speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Benefits

• The expected base salary/wage range for this position is $75,000-80,000.
• Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees.
• All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

Company Description

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of the fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.