[Hiring] Assistant National Account Manager @GardaWorld

Role Description

The Assistant Client Portfolio Manager is not a traditional operations management position. This role is designed to develop the future strategic leader of one of GardaWorld Security Services’ largest and most complex client portfolios. Working directly alongside the National Account Portfolio Director, this individual will become the trusted second-in-command responsible for helping manage a multi-faceted enterprise account while learning every aspect of strategic account leadership.

The successful candidate will:

• Partner closely with internal and client stakeholders
• Support financial oversight
• Coordinate large-scale projects
• Analyze business performance
• Help drive strategic initiatives across a complex portfolio consisting of physical security operations, special events, retail security, alarm response, and other integrated security programs

This position is intentionally designed as a succession role. The individual selected will receive extensive mentorship while progressively assuming greater ownership of client relationships, strategic initiatives, and business decisions.

While previous security industry experience is beneficial, it is not required. We are seeking a strong business leader who has successfully managed complex client relationships, understands financial performance, and thrives operating in high-visibility enterprise environments.

Qualifications

• Authorized to work in the United States
• A minimum of five (5) years of experience leading business operations, strategic accounts, consulting, enterprise services, customer success, operations, management, or similar leadership roles
• Experience managing complex client relationships
• Strong financial and business acumen
• Experience owning business metrics and performance
• Project management experience
• Experience influencing cross-functional teams

Requirements

• Serve as a strategic partner to the National Account Portfolio Director
• Build trusted relationships with executive-level client stakeholders
• Participate in executive business reviews and strategic planning meetings
• Assist in developing long-term client partnership strategies
• Help identify opportunities to improve client satisfaction and expand services
• Monitor portfolio financial performance
• Review profitability, revenue trends, labor costs, and operational metrics
• Assist with budgeting and forecasting
• Review pricing proposals and business cases
• Support invoice reconciliation and financial reporting
• Analyze KPIs and recommend business improvements
• Lead strategic initiatives and enterprise projects by coordinating large-scale staffing efforts, special events, client expansions, program implementations, and cross-functional initiatives while ensuring successful execution from planning through completion
• Partner across the organization to support the portfolio, collaborating with operations, branch leadership, HR, Finance, Recruiting, and Executive Leadership to drive business outcomes without direct day-to-day operational management
• Analyze business performance and communicate strategic insights by preparing executive-level presentations, KPI dashboards, financial summaries, business reviews, and recommendations that support client success and portfolio growth
• Develop through hands-on mentorship, progressively assuming greater responsibility for client relationships, business planning, strategic decision making, and overall portfolio leadership as part of a formal succession plan
• Perform other duties as assigned

Benefits

• Competitive Salary: $110,000 annually + $700 monthly auto allowance
• Work Site Location: Remote. Travel is required 50% of the time
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Up to 50% to support business needs as they arise

Company Description

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment.