[Hiring] Assistant Account Manager @Chargeback 360

Role Description

• Primarily responsible for managing and reconciling open chargebacks/disputes on client accounts.
• Liaise between accounts team, internal departments and customers regarding their merchant accounts.
• Partner with internal departments (Sales, accountant managers, operations, etc.) to highlight and resolve open chargebacks.
• Reach out to internal departments for assistance and rapid response regarding discrepancies with chargebacks.
• Research and test merchant accounts descriptors.
• Proper follow up with customers to resolve outstanding disputes and open tasks such as merchant portal login issues.
• Request and validate backup paperwork from customers regarding their merchant accounts and chargebacks.
• Data entry.
• Other areas of responsibility as assigned.

Qualifications

• Strong Excel skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and Word.
• Extremely organized and detail-oriented.
• Must possess a high level of integrity and discretion.
• Must be a team player.
• Other areas of responsibility as assigned.

Requirements

• BS/BA or equivalent combination of education and experience preferred but not required.
• Minimum 2 years of customer service, operational, or administrative experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer screen.
• Must be able to regularly lift at least 15 lbs at times.

Work Location

• Mainly remote (>90%), though only hiring candidates living in Orange County and the Greater Los Angeles area.
• Occasional in-person meetings or travel for business.
• Monthly team meet ups.

Benefits

• Medical, vision, and dental insurance.
• Paid-time off.
• Paid holidays.
• Discretionary annual bonuses.
• Huge opportunity for growth.