[Hiring] Area Director of Partnerships @haart

Role Description

The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships, defined by:

• Recruitment and retention
• Development of people to create commercial growth
• People leadership
• Compliance
• Consistent service delivery

Qualifications

• Proven leadership experience within estate agency
• Strong commercial acumen and data-driven decision making
• Excellent communication and influencing skills
• High emotional intelligence and coaching capability

Requirements

• Experience within hybrid, self-employed, or multi-branch network agency models (desirable)
• Familiarity with CRM, digital marketing platforms, and PropTech tools (desirable)
• Change management or scale-up experience (desirable)
• Full UK Driving Licence
• Legal entitlement to live and work in the UK
• Proof of Address
• National Insurance
• Drivers Licence Check

Benefits

• Basic salary range of £45,000 - £55,000 per year
• On target earnings of up to £85,000 per year
• Company Car or monthly Car Allowance

Key Responsibilities

• Commercial Performance & Growth:
  • Deliver agreed revenue, profit, and market share targets across a defined area/team
  • Drive instruction levels, conversion rates, and average fee performance
  • Analyse performance data and implement corrective action where required
  • Identify growth opportunities, new Partnerships, and talent expansion areas
• Recruitment & Retention:
  • Attract Talent to the business through networking and building relationships
  • Lead with a robust, fair, and consistent interview process
  • Partner with internal recruitment to execute area recruitment strategies
  • Ensure all new recruits receive a structured, high-quality onboarding experience
  • Provide mentoring and high visibility leadership during the first 90 days of a new recruit’s service
• Leadership & People Management (Remote Teams):
  • Lead, coach, and performance-manage Partners
  • Foster a high-performance, accountable, and collaborative remote culture
  • Conduct regular virtual one-to-ones, performance reviews, and team meetings
  • Execute effective recruitment, onboarding, and retention of top-performing agents
• Operational Excellence:
  • Ensure consistent application of processes, systems, and best practice
  • Act as escalation point for complex transactions, complaints, or service issues
  • Create strong collaborative working relationships between Partners and Support services
  • Monitor service standards, customer satisfaction, and brand reputation
• Compliance & Risk Management:
  • Ensure full compliance with estate agency legislation, AML, GDPR, and company policies
  • Monitor audit outcomes and implement improvements where required
  • Promote a strong compliance-first culture across remote teams
• Brand & Market Representation:
  • Act as a brand ambassador within the area
  • Build strong relationships with local partners, introducers, and stakeholders
  • Support marketing initiatives and localised/centralised campaigns
  • Maintain consistent brand standards across all Partnerships
• Strategic Contribution:
  • Contribute to regional and national strategy development
  • Provide insight on market trends, competitor activity, and customer behaviour
  • Support change initiatives, technology adoption, and continuous improvement

Key Performance Indicators (KPIs)

• Revenue and profitability per Partnership
• Recruit to build and maintain operational structure in line with agreed budgets
• Weekly Instruction run rate/Partner
• Average fee achieved at instruction and exchange
• Customer satisfaction and complaint resolution
• Compliance audit results
• Team engagement, retention, and productivity

Personal Attributes

• Self-motivated and results focused
• Comfortable operating with autonomy and accountability
• Adaptable and resilient in a fast-changing environment
• Values-led leader who inspires/builds trust and consistency

Working Pattern

• Remote-first role with travel required within the area and to HQ based meetings
• 40 hours a week, remote working aligned to business and customer needs