[Hiring] Advanced Technical Account Manager @Check Point Software Technologies

Role Description

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment.
• Become the main point of contact for technical services delivery.
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority.
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges.
• Advise customers by providing technical information, guidance, and support.
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work.
• Identify service opportunities for the sales/account team.
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems.
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management.
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements.

Qualifications

• Check Point experience required.
• Strong ability to prioritize work and deliver results.
• Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes.
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms.
• 8+ years of experience with IP based networks, network design, and security products.
• Strong TCP/IP understanding and knowledge of Network Security is preferred.
• Experience with several different operating systems: including Linux and Unix-based.
• Extensive troubleshooting experience required.
• Experience with Check Point products preferred.
• Strong VSX and Provider-1 (MDS) experience preferred.
• Customer oriented and post-sales experience with direct face to face service.
• Experience with providing training is an advantage.
• Up to 25% travel.
• Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.
• EOE M/F/Veterans/Disabled.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Referral Category: Standard Position.
• CP Department: Check Point Services.
• Office Location: Texas, US Remote.
• Career site Category: Cyber Security Services.