[Hiring] Account Strategy Manager @Within3

Role Description

As Account Strategy Manager (ASM), you will be the account owner for Within3's most strategic, high-value client relationships. You will be responsible for driving net and gross retention, expansion, and long-term strategic value across your assigned key accounts.

• Own a portfolio of strategic, enterprise-level accounts with full accountability for adoption, expansion, and overall account growth.
• Serve as the primary relationship owner and executive point of contact for assigned key accounts.
• Develop and execute multi-year account strategies and account plans aligned to client business objectives and Within3 priorities.
• Co-own renewal planning and negotiation in partnership with Sales, ensuring strong gross and net retention outcomes.
• Identify, scope, and drive expansion opportunities across the full Within3 product and services suite.
• Partner closely with internal SMEs, Implementation, and Product teams to deliver cohesive, strategic solutions to client needs.
• Conduct regular executive business reviews (QBRs) focused on value realization, outcomes, roadmap alignment, and future opportunities.
• Represent the voice of strategic customers internally, influencing product roadmap, service offerings, and go-to-market strategy.
• Proactively identify risks, competitive threats, and changes in client strategy; develop mitigation and growth plans accordingly.
• Act as a strategic advisor to clients by deeply understanding their business, therapeutic areas, and long-term objectives.
• Maintain accurate account plans, opportunity pipelines, renewal forecasts, and notes within the CRM.
• Support cross-functional alignment by ensuring seamless handoffs and collaboration between Sales and delivery teams.

Qualifications

• 4+ years of experience in Account Management, Customer Success, or Strategic Partnerships within a B2B SaaS environment, preferably enterprise-focused.
• Proven track record of owning and growing large, complex accounts, including renewals and multi-product expansion.
• Strong executive presence with the ability to build credibility and trust with senior stakeholders.
• Demonstrated success driving net revenue retention, expansion, and long-term account growth.
• Ability to navigate complex organizations and manage multiple stakeholders across functions and seniority levels.
• Strong strategic thinking, business acumen, and consultative/solution selling skills.
• Comfort working with data to forecast growth, assess account health, and tell a clear value story, including ROI that clients have realized and validated.
• Organized and data-driven; comfortable in Salesforce and Hubspot and project tools such as Jira.
• Ability to operate effectively in a fast-paced, high-growth, and cross-functional environment.
• Pharma, biotech or Medical Affairs and Commercial experience strongly preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home