[Hiring] Account Specialist Print @Staples Inc.

Role Description

As an Account Specialist Print, you will be responsible for supporting and growing profitable print sales by serving as a trusted partner to both internal and external customers. This role manages transactional and programmatic print business, coordinates multiple customer projects simultaneously, and ensures customers receive accurate, timely, and solution-focused support throughout the entire order lifecycle.

• Manage transactional and programmatic custom print projects, customer orders, and replenishment programs.
• Serve as a primary point of contact for print customers, providing exceptional service and support throughout the order lifecycle.
• Develop and present profitable customer quotes while maintaining targeted margin expectations.
• Manage a pipeline of print opportunities and convert requests into sales while delivering a high level of customer satisfaction.
• Collaborate with Sales, Sourcing, Print Support, Suppliers, and other internal teams to ensure successful project execution.
• Resolve customer issues, identify root causes, and coordinate corrective actions to ensure a seamless customer experience.
• Communicate proactively with customers during quoting, proofing, production, fulfillment, and delivery stages.
• Analyze reports and performance metrics to identify opportunities to increase sales, improve operational efficiency, and support customer retention.
• Maintain accurate customer records, project details, and business intelligence documentation.
• Recommend and help implement process improvements that streamline operations and enhance customer service.
• Support Key Performance Indicators (KPIs) related to customer engagement, win rates, service levels, and sales performance.
• Negotiate sales margins and work with suppliers when appropriate to support both customer and business objectives.

Qualifications

• Passion for delivering exceptional customer service and building strong business relationships.
• Strong problem-solving and decision-making abilities in a fast-paced environment.
• Ability to balance multiple customer requests, projects, and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to analyze customer needs and recommend tailored print solutions.
• Confidence working independently while collaborating effectively across multiple departments.
• Analytical mindset with the ability to identify opportunities for process improvements and sales growth.
• Professionalism, accountability, and a customer-first approach in every interaction.
• Ability to navigate changing priorities while maintaining accuracy and responsiveness.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment.
• Strong relationship-building and interpersonal skills.
• Professional telephone and customer communication skills.
• Strong written communication abilities.
• Proficiency with Microsoft Office and PC applications.
• Ability to manage multiple projects concurrently while maintaining attention to detail.
• Ability to build relationships and tailor communication to a variety of customers and stakeholders.
• Basic mathematical aptitude and problem-solving skills.
• Ability to thrive in a fast-paced, customer-focused environment.

Benefits

• Bonus plan and generous amount of paid time off, including one Floating Holiday each year.
• Flexible work arrangements, including flexible work hours.
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.).