[Hiring] Account Manager @Nutritics

Role Description

We are seeking a commercially minded Account Manager to join our North American commercial team. In this high impact, revenue driving role, you will manage a portfolio of key account relationships across higher education dining, corporate hospitality, grocers, and restaurant groups.

Your primary mission will be to maintain high retention on core back of house operational software accounts and lead strategic cross-sell initiatives to expand these clients into Nutritics' platform.

Main Responsibilities

• Own the renewals process for an assigned book of business, ensuring a high retention rate and maximising expansion opportunities.
• Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
• Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
• Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
• Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
• Optimise the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
• Work closely with the finance function to understand current processes and drive the business forward by updating and optimising those processes in collaboration with the finance and commercial teams.

Career Progression and Development

• Impact and Recognition: Join a team delivering significant global growth where you can feel and see the direct impact of your individual contributions.
• Expert Collaboration: Learn from working alongside an experienced management team and market leading clients around the world.
• Structured Growth: Benefit from bi-annual performance reviews and a personalised career development plan tailored to your ambitions.
• Mentorship and Coaching: Access ongoing support and opportunities to expand your responsibilities as the business scales.
• Global Pathways: Take advantage of clear progression routes into senior leadership and specialist roles as we continue our international expansion.

Qualifications

• Passionate about Nutritics and focused on quality delivery.
• Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
• Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
• Analytical mindset with experience tracking revenue performance and customer retention metrics.
• Self-starter mentality with a passion for hitting and exceeding revenue targets.
• Experience with CRM and Q2C (Quote-to-Cash) tools is a plus but not required.
• Previous experience in Foodservice and/or nutrition is an advantage but not essential.

Most Importantly

Nutritics is a people first business scaling at a world class pace, and we are looking for individuals who align with our five core values: Team First, Open Communication, No Ego, Integrity, and The Rocket. We take our mission seriously but don’t take ourselves too seriously, fostering a collaborative spirit where transparency, openness and results are valued over hierarchy.

Compensation Range

• Base salary: $85,000 – $115,000 per year
• OTE: $132,800 – $179,000 per year (base + commission)

Benefits

• Competitive Paid Time Off (PTO) policy.
• Training & Development Programmes.
• Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
• Generous personal Health & Wellbeing budget.
• Competitive base salary, attractive commission structure, and comprehensive benefits package.
• Comprehensive Health, Dental, and Vision insurance plans.
• Sales Incentive.
• 401(k) retirement plan with company match.
• Life and Disability insurance.
• Unparalleled opportunities to a rewarding & diverse career path - progression opportunities into the Sales team.
• An experienced knowledgeable peer group.

Location and Hours of Work

• Our weekly hours of work are 40 covering Monday to Friday. Remote (US based, with a strong preference for candidates based in or near Boston, MA).
• Travel: a small amount of travel will be required to meet customers in person, as well as to attend conferences and industry events.

Nutritics values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.