[Hiring] Account Manager @Career Directions Limited (CDL)

Role Description

We are seeking an experienced, analytical, and independent Account Manager to manage real estate transactions, coordinate stakeholders, audit contracts, review financial documents, and oversee closing processes for a U.S.-based real estate services business. The successful candidate will manage multiple transactions, identify discrepancies, monitor deadlines, resolve operational challenges, and maintain professional relationships with real estate professionals, homeowners, attorneys, and other stakeholders. The role requires strong financial and analytical skills, sound judgment, attention to detail, and the ability to take ownership of complex assignments with minimal supervision.

Key Responsibilities

• Account and Transaction Management
  • Manage transactions from initiation through closing following the initial training period.
  • Coordinate multiple files, stakeholders, deadlines, and outstanding requirements.
  • Monitor transaction progress and proactively address delays.
  • Coordinate account assistants' work and resolve operational issues.
  • Apply professional negotiation and persuasion to move transactions forward while maintaining positive relationships.
• Closing Coordination and Documentation
  • Liaise with title companies, attorneys, listing agents, buyers' agents, homeowners, and internal teams.
  • Explain approval letters, contract terms, and closing requirements clearly.
  • Track outstanding signatures, paperwork, and closing deadlines.
  • Verify that documents are accurately completed, signed, labelled, and filed.
  • Cross-check contract terms against settlement statements and closing requirements.
  • Maintain organized digital records and workflow trackers.
  • Handle sensitive and difficult conversations professionally and empathetically.
• Contract Auditing and Financial Document Review
  • Review contracts and buyer submissions for accuracy, completeness, and compliance with established requirements.
  • Audit financial documents, including payslips, tax returns, and bank statements.
  • Review HUD and settlement statements, verifying figures and fees against contracts, approval letters, lender requirements, and closing instructions.
  • Identify discrepancies, missing information, and potential compliance issues before closing.
  • Coordinate corrections and follow up on incomplete submissions.
  • Support reverse underwriting and resolve unusual distressed-property transaction scenarios using sound judgment.
• Communication and Stakeholder Management
  • Maintain clear, timely, and professional communication with U.S.-based professionals and homeowners.
  • Draft concise business emails and confidently handle telephone conversations.
  • Explain complex financial, contractual, and transaction processes in simple language.
  • Clarify requirements, identify underlying concerns, and adapt communication to different audiences.
  • Remain professional and firm when addressing compliance issues and deadlines.
• Independent Problem-Solving and Decision-Making
  • Analyze transaction records and financial information to determine appropriate next steps.
  • Prioritize urgent matters and manage competing deadlines independently.
  • Research unfamiliar issues and evaluate possible solutions before escalating them.
  • Make sound decisions within the role's authority and recognize when management intervention is necessary.
  • Present practical recommendations when escalating complex matters.
  • Apply lessons from previous transactions to improve accuracy and efficiency.
• Workflow and Performance Management
  • Maintain accurate transaction trackers, digital files, and outstanding-action records.
  • Manage multiple transactions without compromising accuracy or deadlines.
  • Identify recurring process issues and recommend workflow improvements.
  • Maintain consistent availability and responsiveness during agreed U.S. working hours.

Qualifications

• Bachelor's or master's degree, or equivalent relevant professional experience.
• At least five years of relevant experience in real estate, title services, mortgage operations, legal closing, financial services, contract administration, account management, document auditing, or underwriting support.
• Previous experience working remotely in a professional environment.
• Proven ability to manage multiple files, deadlines, stakeholders, and detailed documentation workflows independently.
• Experience reviewing HUD or settlement statements is strongly preferred.
• Experience auditing financial documents, including payslips, tax returns, and bank statements, is an advantage.

Requirements

• Excellent written and spoken English, with clear and professional verbal communication.
• Strong analytical, numerical, and financial-review skills.
• Critical thinking, sound judgment, and effective decision-making.
• Excellent organization, prioritization, and time management.
• High attention to detail and commitment to accuracy.
• Confidence communicating with U.S.-based professionals and handling difficult conversations.
• Initiative, accountability, independence, and consistent follow-through.
• Ability to manage complex transactions with minimal supervision.
• Professionalism, empathy, negotiation, and stakeholder-management skills.
• Adaptability, technology proficiency, and the ability to learn complex software quickly.
• Calmness under pressure and reliability in a fast-paced remote environment.
• Candidates with clear, professional, easily understandable English accents are preferred.

Technical and Remote Work Requirements

• A reliable computer and smartphone.
• High-speed internet of at least 100 Mbps with unlimited data.
• Strong proficiency in the Windows operating system.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Familiarity with Google Workspace, including Gmail, Docs, Sheets, and Calendar.
• Experience using Adobe Acrobat, CRM software such as Salesforce or equivalent, and digital document-management systems.
• Ability to work confidently with databases, digital workflows, and task-management tools.
• Willingness to learn phone systems such as RingCentral; training can be provided.
• Basic familiarity with AI tools is an advantage.

Benefits

• Performance-based salary reviews and potential increases.
• Fully remote working arrangement.
• Opportunity to work with a diverse, U.S.-based team.
• Opportunity to develop into full account ownership with increased responsibility.

Working Schedule

• Full-time employment: 40 hours per week.
• Monday–Friday, 9:00 a.m.–7:00 p.m. U.S. hours.
• Core coverage for Central and Mountain Time Zones.
• Weekends and U.S. holidays off.
• Consistent availability during agreed working hours is essential.