[Hiring] Account Manager @Narcity Media

Role Description

We’re looking for a proactive, organized and client-focused Account Manager to own relationships with assigned clients and guide campaigns from onboarding through delivery, reporting and renewal. You’ll be the day-to-day point of contact for clients, translate their objectives into clear internal direction, coordinate campaign execution across teams, monitor performance and make recommendations that help clients get more value from their partnership with Narcity.

This role is ideal for someone who combines strong client service with project management, commercial awareness and an ability to stay calm and effective in a fast-moving environment.

What You’ll Do

• Client Relationships & Retention
  • Build and maintain strong relationships with new and recurring clients.
  • Own day-to-day client communication, including onboarding, status updates, approvals, expectations and issue resolution.
  • Understand each client’s goals, needs and definition of success so campaigns stay aligned to what matters most.
  • Conduct regular client check-ins and maintain proactive communication throughout the campaign lifecycle.
  • Support retention and account growth by identifying relevant opportunities to expand the relationship when client needs align with Narcity products and services.
• Campaign Strategy & Planning
  • Help clients understand campaign options and recommend approaches that best fit their objectives, needs and requirements.
  • Translate sold scopes and client goals into clear campaign briefs, timelines, deliverables and next steps.
  • Coordinate internal stakeholders so everyone understands the strategy, key messages, responsibilities and deadlines.
  • Anticipate risks, flag blockers early and keep campaigns moving toward launch.
• Campaign Management & Execution
  • Execute all parts of campaign deliverables with strong attention to detail and consistent follow-through, delegating to internal stakeholders as needed.
  • Coordinate campaign production across Sales, Editorial, Creative, Product, creators and other internal stakeholders.
  • Ensure client key messages and campaign requirements are accurately reflected in deliverables.
  • Manage multiple campaigns and deadlines at once while maintaining quality and responsiveness.
  • Keep client, campaign and next-step information current in HubSpot and other internal systems.
• Performance & Optimization
  • Review campaign delivery and performance throughout the campaign lifecycle.
  • Turn performance data into clear client-facing updates, recommendations and next steps.
  • Identify opportunities to optimize campaigns while they are live.
  • Lead or support post-campaign reporting and wrap-up conversations.
  • Use campaign learnings to improve future recommendations, retention and account growth.
• Team & Ways of Working
  • Stay current on Narcity’s products, audiences, capabilities and the broader digital media landscape.
  • Bring recurring client feedback and needs back to internal teams to help improve products, processes and the client experience.
  • Build simple, repeatable ways of working that make campaign delivery more efficient.
  • Use AI and modern tools thoughtfully to organize information, accelerate routine work and improve client service while maintaining strong judgment and quality control.
  • Support the broader Media Sales and Client Partnerships team wherever needed to deliver a strong client experience.

Qualifications

• 2+ years of experience in account management, customer success, media, advertising, sales, marketing or another client-facing role.
• Experience managing client relationships and delivering projects or campaigns involving multiple stakeholders and deadlines.
• Excellent written and verbal communication skills in English and French (bilingual proficiency is required).
• Strong organization and project management skills.
• Comfort prioritizing work across several active campaigns or client accounts.
• Strong judgment and problem-solving skills, including the ability to handle changing client needs and occasional escalations.
• Experience working with campaign performance data and translating results into useful recommendations.
• A hands-on mindset and willingness to execute, not just coordinate.
• Experience with CRM or project management tools. HubSpot experience is a strong asset.
• Experience in digital media, advertising, publishing, agencies, branded content or creator marketing is a strong asset.
• Familiarity with AI tools and an ability to use them responsibly to work more efficiently is an asset.

Benefits

• Full-time, permanent remote role within Canada.
• Base salary: $65,000–$80,000 CAD annually, depending on experience + bonuses.
• This role may be eligible for applicable company performance or account-growth bonus programs.
• Narcity Media offers health benefits, wellness support, home-office benefits and additional paid time off during our company-wide holiday break.
• 2 PTO weeks per year.
• An extra week of paid time off during our company-wide end-of-the-year break.
• $500 allowance to support your remote home-office setup.
• Annual $500 wellness fund.
• Monthly taxable stipend for phone and internet expenses.
• Comprehensive insurance coverage including vision, dental, extended health care, dependent life insurance, accidental death insurance, life insurance and long-term disability.

Equal Access and Opportunity Commitment

Narcity Media is an equal-opportunity employer committed to fostering an inclusive and innovative environment. We welcome candidates from all backgrounds and are committed to providing accommodation throughout our recruitment process.

Apply Now

If you’re a strong client partner who enjoys bringing campaigns to life, solving problems and helping brands get more value from digital media, we’d love to hear from you.