[Hiring] Account Manager @Thales

Role Description

The Sales Account Manager will be responsible for maintaining and growing relationships with our key customers, ensuring and optimizing revenue generated for Thales DIS at its customers. The Account Manager will work closely with customers to ensure they get the most value from our products and services. The AM will work with internal teams to drive the adoption and expansion of our products and services within the customer's organization. Also, the position expects the Account Manager to be responsible for the entire sales lifecycle for a limited number of Top 30 issuers, from lead identification through qualification, offer, negotiation, and opportunity closure. The Account Manager will also become the ambassador of our modern card issuance services in your territory, consistently communicating Thales brand, values and mission in the financial industry.

Key Areas of Responsibility

• CUSTOMER MANAGEMENT
  • Be the main account owner and the first point of contact for newly won or existing Cards and Issuance services customers.
  • Build and maintain strong long-term relationships with all key stakeholders, including C-level and senior executives.
  • Collaborate with Land Sales team to ensure optimal responsibility transition from the Land towards the Adopt phase.
  • Accountable for a successful customer onboarding journey for newly won customers.
  • Lead and manage critical conflict resolution to ensure excellent customer service and experience.
  • Collaborate with SaaS Expand peers to ensure customer needs are met for all contracted products or services.
  • Become the voice of the customer, providing feedback to internal teams.
• ENGAGE
  • Identify areas for improvement, product and service enhancements that drive customer satisfaction.
  • Collaborate with internal teams to meet customer expectations and propose better ways to use our products.
• DRIVE SUCCESS
  • Develop, validate, and follow-up on Strategic Account Plans to achieve quarterly and yearly business targets.
  • Identify and nurture sales expansion opportunities within the current Cards and Issuance Services scope.
  • Accountable for the implementation of the Strategic Account Plans.
  • Report on key account metrics to the Sales Management team for regular business reviews.
  • Provide revenue forecasts through our CRM tool for the Cards & Issuance services contracted by our customers.
  • Establish and keep close contact with Internal teams to ensure appropriate resource levels.
• RENEW
  • Conduct periodic account health-checks and surveys to identify potential risks to the relationship.
  • Identify renewal risks and collaborate with internal teams to remediate them ahead of renewal negotiations.
  • Lead and close contract and price renewals with customers.

Qualifications

• 8-10 years of experience in a customer-facing role within the Financial Institutions and/or FinTech industry.
• Awareness of Payment Cards and Personalization industry.
• Exceptionally strong customer service skills, including issue tracking and crisis management.
• Strong leadership skills with a focus on influencing decision making by using data points.
• Outstanding organizational skills and agility.
• Proven consultative mindset in understanding customer needs and challenging them on solutions.
• Strong business understanding of SaaS solutions, Issuance Market, Card Manufacturing and Personalization services.
• Ability to create and maintain trusted relationships and influence key decision makers.
• Experience in carrying individual quotas for B2B sales and revenues for existing accounts.
• Demonstrated strong growth in new business development.
• Knowledge of Financial Institutions/FinTech procurement practices and sales lifecycle processes.
• Ability to travel domestically up to 30% of the time.
• Proficiency in English with effective verbal and written communication skills.

Preferred Qualifications

• 8 to 10+ years of experience in SaaS solutions, Issuance Market, Card Manufacturing and Personalization services.
• Bachelor’s degree / Master’s degree in Business, Marketing, STEM or another relevant field; MBA is a plus.

Special Position Requirements

• Travel: Expected 30% of travelling, occasionally will increase to 50%.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, and more.
• Retirement Savings Plan with company contribution and match.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.