[Hiring] Account Manager @PureCars

Role Description

The Account Manager is a consultative, proactive engagement position with the primary responsibility of client retention and success. You are responsible for enhancing client knowledge and usage of the AutoAlert Driven by PureCars platform(s) in a consultative and empowered, pro-active approach. You will be charged with client retention, market growth, and maintaining strong relationships with your assigned dealer partners.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.

Essential Functions of the Position

• Assume lead point of contact for dealership once dealership has launched
• Travel as necessary to maintain in-store dealership presence
• Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
• Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
• Consult and strategize with client leadership monthly
• Enhance client knowledge and usage of the AutoAlert programs
• Hold dealerships accountable for utilizations
• Ensure plans for AutoAlert Driven by PureCars training within the dealerships are completed and accounts are properly maintained
• Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert Driven by PureCars's established policies and procedures
• Provide best practices and troubleshooting suggestions
• Educate and assist clients in utilizing AutoAlert Driven by PureCars resources and guide customers to the appropriate location for training
• Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
• Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
• Assist Accounting team with billing inquiries, invoicing, and accounts receivable
• Partner with Training team in completing training sessions as needed
• Other duties as assigned

Qualifications

• Bachelor’s degree preferred
• Minimum 5+ years of high-level automotive experience preferred
• Customer service/support experience preferred
• Strong computer software literacy
• Knowledge of market and competition
• Consistent track record of achieving personal and team goals
• Ability to grow business in a strategic manner including communication generation
• Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation
• Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and results
• Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment
• Excellent customer-facing soft skills to interact with internal and external customers

Supervisory Responsibilities

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.

Benefits

• AutoAlert Driven by PureCars provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.