[Hiring] Account Manager @Wärtsilä

Role Description

We are looking for an Account Manager to join our team working for a sustainable future. The preferred location for this position is in Tokyo or Kobe, Japan , with the flexibility of remote working options.

Accountabilities:

• Order intake, sales & sold margin for assigned customers and prospects
• Achieve targets for revenue and margin within personal budget
• Customer satisfaction
• Collecting receivable in a timely manner

Main Responsibilities:

• Maintain and develop relationship with assigned customers and prospects
• Lead account team members
• Cross collaboration with all the internal stakeholders
• Ensure customers inquiries / orders / complaints promptly, satisfactorily handled by all the internal stakeholders
• Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned customers in order to improve customer satisfaction
• Prepare all visiting plan in CRM for next 2 weeks
• Visit customers and prospects frequently
• Complete quality visit report in CRM for each visit
• Report & record sales activities in CRM
• Prepare and update capture plans for retaining, expanding and developing business
• Maintain customers and installations data

Qualifications

• Fluency in Japanese as well as English (written and verbal) and TOEIC score should be more than 750
• Strong communication, negotiation and presentation skills
• Strong negotiation and interpersonal skills
• Open mind & characteristics
• Ability to build cross-functional relationships, collaborate across cultures and coordinate with other business functions
• Be passionate when it comes to energy efficiency and environmentally friendly solutions
• Be excited about challenges
• Japanese business culture knowledge

Requirements

• Energy business and product understanding
• Representation and etiquette
• Cost effectiveness
• Ability to focus on right things, take ownership and make things happen
• Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders

Education

• Ideal candidate has a BSc or MSc degree in Business or Engineering

Experience

• Strong experience in customer engagement (minimum 5 years)
• Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders

Company Description

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe.