[Hiring] Account Manager @Placer.ai

Role Description

The Account Management team is responsible for working closely with the Customer Success and Sales teams to renew clients and expand their contracts via upsells and cross-sells.

• Develop opportunities through both warm leads and whitespace prospecting.
• Act as the “quarterback” with customers and internal teammates to ensure high satisfaction and growing revenue in our Mid Market Account base.
• Build a strong point of view on how to help the customer and drive value to Placer.
• Segment book of business to ensure proper focus and resourcing to top opportunities.
• Partner with Customer Success, Sales Development, and Solutions Engineer team to develop and execute win/win negotiation strategies.
• Build credibility and trust while influencing buying decisions.
• Drive existing customer conversations around new products to hit expansion quotas.
• Manage the sales process during renewal timing or outside the typical renewal cycle.
• Forecast projected expansion sales and renewals.
• Provide regular updates on status to management and escalate as appropriate.
• Drive conversations with customers on multi-year contracts.
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
• Be an expert negotiator selling the value of our products.
• Work cross-functionally to develop retention and expansion strategies.

Qualifications

• BA/BS or similar college-level education.
• 5+ years selling or managing existing accounts in the B2B Software space.
• Experience working with G-Suite: Gmail, Google Slides, Sheets, etc.
• Advanced understanding of working with SFDC or relevant CRM.
• Excellent, clear verbal and non-verbal communication skills.
• A positive attitude and a selfless approach to teamwork.
• Knowledge of retail, real estate, financial services or CPG is a plus.
• A proven ‘problem solver’ with the ability to work in a fast-paced, ever-growing startup organization.
• Travel is required 30% of the time for conferences.

Benefits

• Join a rocketship! Take a central and critical role at Placer.ai.
• Work with, and learn from, top-notch talent.
• Competitive salary.
• Excellent benefits.
• Fully remote.
• The U.S. annualized pay range for this position is $70,000 - $100,000 USD.
• Base pay offered may vary depending on multiple individualized factors.
• Placer provides medical, dental, and vision coverage as well as flexible time off, 401K, and equity awards for certain roles.