[Hiring] Account Manager @Netagen

Role Description

Netagen is seeking a dynamic and results-oriented Account Manager to join our team. At Netagen, Account Managers play a visible role in helping clients get lasting value from technology and telecommunications solutions. This position is ideal for a relationship-driven sales professional who wants to own a portfolio, grow trusted client partnerships, and contribute directly to retention, expansion, and long-term customer success.

The Account Manager owns, nurtures, and expands relationships within an assigned portfolio of existing clients. This role focuses on understanding each client’s business priorities, building trusted partnerships, identifying expansion opportunities, and ensuring clients receive responsive, reliable service. This role also includes a targeted new-customer development component, requiring the Account Manager to build relationships with prospective clients, uncover business needs, and introduce Netagen solutions that create long-term value.

Working closely with internal teams, the Account Manager serves as the primary point of contact for client inquiries and helps strengthen Netagen’s reputation for long-term partnership, customer satisfaction, and growth.

Qualifications

• University or College degree in business, marketing, sales or related field, or equivalent work experience
• 3+ years experience in account management, customer success, or inside sales, ideally within the technology or telecommunications industry
• Bilingualism (English and French) considered an asset
• Proven track record of maintaining client relationships and achieving sales or retention targets
• Strong consultative and value-based selling capability
• Working knowledge of structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar qualification and opportunity-management frameworks
• Demonstrated ability to prospect, qualify, and develop new customer opportunities
• Ability to build account plans, map stakeholders and decision processes
• Experience building and managing a qualified pipeline, maintaining accurate CRM data
• Ability to forecast account growth, renewal risk, and new business opportunities
• Confident communicator able to engage stakeholders at multiple levels
• Skilled at discovery, active listening, objection handling, commercial negotiation, and presenting business cases
• Comfortable learning and selling technology, telecommunications, managed services, connectivity, collaboration, or related business solutions
• Ability to translate product, service, and market knowledge into client-specific recommendations
• Customer-focused, resilient, and commercially curious

Requirements

• Build and maintain strong, long-lasting relationships with assigned clients
• Conduct regular account reviews and client touchpoints
• Grow account revenue by identifying and pursuing opportunities
• Serve as the primary point of contact for clients
• Partner with internal teams to coordinate service delivery
• Manage account renewals, contract amendments, and service changes
• Maintain current and accurate client, opportunity, pipeline, and activity records within CRM systems
• Monitor client account health and identify potential risks to retention
• Stay informed of industry trends, market conditions, competitor activity, and emerging technologies
• Participate in ongoing professional development, training, and industry events
• Contribute to sales forecasting and business planning activities
• Achieve or exceed assigned revenue, renewal, and account growth objectives
• Develop and execute account plans for key clients

Benefits

• Base Salary Range: $70,000 - $100,000 annually
• Performance-based incentive plan
• Flexible work arrangements
• Professional development and learning opportunities
• Comprehensive health, dental and vision insurance
• Long-term disability (LTD) insurance
• Life Insurance and Accidental Death & Dismemberment (AD&D) insurance
• Paid vacation and personal time

Company Description

Since 2001, evolving from Combat Networks, Netagen has been leading the industry with a unique personalized approach to communication solutions, empowering Businesses and Governments to meet their goals and stay connected to things that matter the most.