[Hiring] Account Manager @DICE

Role Description

We’re looking for an Account Manager to join our Operations Team and build strong relationships with venues and promoters in North America. Your expertise in the music industry and knowledge of the live entertainment business mean you know what makes promoters, festivals, and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, with a focus on operational excellence, engagement, and growth.

You will be:

• Building and leading relationships with key partners to drive revenue targets, partner satisfaction, and retention.
• Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events.
• Maximising Partner success by tracking sales performance across systems, surfacing key insights, and deploying strategies that optimise marketing and sales strategies.
• Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy.
• Responsible for partner retention through contract renewal on better commercial terms.
• Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented.
• Engaged in team collaboration to overcome ambiguity and achieve shared success.

Qualifications

• Fluency in English and Spanish.
• Business and commercial acumen.
• Strong communication skills.
• Exceptional stakeholder management.
• Proven experience in live events in Account Management, Event Operations, or Marketing.
• High attention to detail and resourcefulness.
• An understanding of marketing, social media, and analytics.
• Excellent knowledge of how festivals, venues, and promoters work.
• Ticketing experience is a big plus.
• Fluency in one of the following languages is a plus - French, German, Italian, Portuguese.
• Flexibility to travel to cities across North America.

Company Description

DICE is based throughout Europe, North America, Australia, and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues, and promoters.

• We know that having a variety of perspectives makes us a better company.
• We strongly encourage members of underrepresented communities to apply.
• Find out how we're creating a more diverse, equitable, and inclusive DICE.

Application process

Our process usually involves a quick chat on the phone, a task, and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy.

We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans.

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