[Hiring] Account Manager @Time Doctor

Role Description

Time Doctor is hiring an Account Manager to own a book of mid-market accounts across North America. The foundation is already built: a rebuilt Customer Success Playbook with a clear operating model for how accounts are prioritised, planned and reviewed. Your job is to run it with discipline, keep and grow the revenue in your book, and use AI to cover more ground at a higher standard than the headcount would suggest.

You will own the full post-sale relationship for a book of 50 to 80 mid-market accounts, most of them in the $2,500 to $5,000 monthly revenue range and concentrated in the United States. You are the primary point of contact, the person who proves the product is working, and the one accountable for whether that revenue stays and grows. Strategic accounts get added to your book once you have shown what you can do.

• You own retention first. Churn is the primary measure of your success.
• Revenue growth through upsell, cross-sell and seat expansion sits immediately behind it, worked in partnership with Sales.
• We have a defined operating model, and it works. This is not a design-your-own-process role.
• You will work AI-first. Our stack has AI throughout it, and we expect you to use it in your daily account management.
• A book this size only works if you are proactive.

Qualifications

• Several years in account management or customer success at a B2B SaaS company, owning revenue outcomes for mid-market customers.
• A measurable track record of improving retention and growing accounts.
• Experience carrying a book of comparable size and running it proactively.
• Disciplined execution of a defined account management playbook.
• Comfortable with senior stakeholders and able to hold a commercial conversation about value, price and risk.
• Practical AI experience in your daily work.
• An analytical mindset.
• Hands-on with CRM and CS tooling.
• Experience working remotely and effectively, both live and async.
• Based in the United States or Canada, able to cover Pacific and Eastern hours, and willing to travel to customer sites.

Requirements

• You treat your book like a business you run.
• You take ownership when something goes wrong for a customer.
• You like talking to people and you connect with them quickly.
• You are flexible.
• You run a playbook with discipline rather than reinventing it.
• You are organised, analytical and self-directed.

Benefits

• Fully remote and flexible, working with talented people in 30+ countries.
• You own a real number, with real authority over the outcomes you are measured on.
• The playbook is built. You get to make it perform rather than clean up a mess.
• You work AI-first from day one.
• We are profitable and bootstrapped.

Company Description

Time Doctor is a workforce analytics platform that gives distributed teams the visibility they need to improve trust and performance. We serve remote, hybrid and outsourced organisations worldwide, with particular strength in BPO, healthcare and tech services. We are bootstrapped, profitable and fully remote, with team members across 30+ countries.