[Hiring] Account Manager @Showbie Inc.

Role Description

Showbie is looking for an Account Manager to manage and grow a portfolio of existing customer accounts across schools, districts, and trusts. This role focuses on building strong relationships with key stakeholders, supporting customer retention, and identifying opportunities to expand the use of Showbie's products and services.

• Build multi-threaded relationships with senior stakeholders across schools and trusts.
• Own the overall commercial relationship and success of your assigned portfolio of accounts.
• Develop and maintain strategic account plans that align customer goals with Showbie's solutions and generate growth opportunities.
• Coordinate input from teams across the business to maximise value for customer accounts.
• Maintain accurate records of account activity, risk, opportunities, and renewal progress in Salesforce CRM.
• Maintain accurate forecasting of renewals, expansions, and pipeline opportunities.
• Secure renewals that meet or exceed net revenue retention targets.
• Identify, develop, and close upsell and expansion opportunities within existing accounts.
• Partner with reseller organisations and teams to support shared customers and drive commercial growth.
• Monitor account health, identify risks, and proactively develop mitigation plans.
• Lead account reviews and strategic customer conversations focused on customer goals, outcomes, adoption, and long-term value.
• Act as a trusted advisor to customers, helping them align their educational goals with Showbie's solutions.
• Contribute to the continuous improvement of account management processes, playbooks, and best practices.
• Stay informed on education sector trends, customer priorities, and Showbie product developments to guide commercial conversations and account strategy.

Qualifications

• Experienced and successful SDR looking to move into account management, or entry level account manager with 1-4 years experience.
• Naturally curious and confident leading value-based conversations with customers, using discovery and questioning techniques to uncover needs, influence decision-making, and drive mutually beneficial outcomes.
• Proven track record in SaaS account management, renewals, or B2B sales.
• Excellent relationship-building skills, with the ability to engage senior stakeholders.
• Strong commercial acumen and experience delivering on revenue-based KPIs.
• Strong collaboration skills with the ability to work cross-functionally with a variety of internal teams.
• Familiarity with the education market or a passion for supporting schools and educators.
• Organised, proactive, and accountable.
• Comfortable managing a large and varied account portfolio, with both precision and empathy.
• Experienced using Salesforce or similar CRM tools for pipeline and activity management.

Benefits

• Remote-first team with support for a productive and comfortable work environment.
• Autonomy to make decisions and take ownership of your work.
• Flexibility around holidays, including a holiday swapping program.
• Commitment to work-life balance and respect for time away from work.

Company Description

At Showbie, we’re building tools that help teachers transform their classrooms through faster, more engaging, and more impactful feedback and assessment. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms around the world.

We’re proudly based in Edmonton, Canada, with a growing global team across Canada and Europe, including the United Kingdom and Norway.

We’re a team that cares deeply about education and the role technology can play in improving it. Our values, lead with care, seek perspectives, and be driven by purpose, guide how we work and how we support each other every day.

Interview Process

• Initial Phone Screen: A short conversation to get to know you, your experience, and your interest in the role.
• Interview & Assessment: A deeper discussion with members of the team, along with a practical exercise or take-home task to understand how you approach real-world scenarios.
• Values Conversation: A discussion focused on how you work, collaborate, and align with Showbie’s values.
• Reference Check: A final step before an offer, where we connect with your references.

Salary

£35,000 FTE (full-time equivalent) per year. This is an 8-month fixed-term contract, so compensation will be paid on a pro-rated basis plus variable commission. This role is a temporary 8 month contract covering a maternity leave. The proposed period is September 1, 2026 until April 30, 2027.