[Hiring] Account Management Director @Amynta Group

Role Description

We are currently hiring for the position of Account Management Director. The Account Management Director is responsible for supporting account management and customer service, with specific experience in automotive title or related industries. The role serves as the primary day-to-day point of contact for our key customers, leader for the Account Management team and, when needed or assigned, acts as the primary contact for business partners, lender partners, automotive dealers, and customers. This position requires exceptional communication skills, a deep understanding of customer needs, and the ability to manage complex relationships to ensure client satisfaction and long-term partnership success.

Key Responsibilities:

• Client Relationship Management:
  • Serve as the main point of contact for key customers, building and maintaining strong, long-term relationships.
  • Understand clients’ business needs, challenges, and objectives to offer tailored solutions that add value.
  • Regularly meet with clients to discuss their account status, address concerns, and identify opportunities for growth.
  • Presents directly to client opportunities on the company’s behalf regarding products, programs, processes, and support available for each client.
  • Resolves issues, documents customer interactions, and escalates unresolved matters as needed.
• Account Strategy and Planning:
  • Develop and implement account management strategies to meet client needs and company objectives.
  • Create detailed account plans, setting short-term and long-term goals for client satisfaction and business growth.
  • Identify upselling and cross-selling opportunities to increase revenue and strengthen client partnerships.
  • Assists with the design, building, and successful implementation of new products and updates including production growth.
• Customer Service Excellence:
  • Ensure a high level of customer satisfaction by addressing client inquiries, resolving issues promptly, and facilitating effective communication between the client and internal teams.
  • Coordinate with the operations, legal, and compliance teams to ensure smooth and accurate title processing for key clients.
  • Monitor the performance of client accounts, ensuring that services are delivered on time and to the highest quality standards.
  • Represents the voice of the customer by facilitating communication with process owners regarding customer or industry changes and ensuring feedback is effectively represented.
• Contract Management and Negotiation:
  • Manage the negotiation and renewal of contracts with large customers, ensuring mutually beneficial terms.
  • Work closely with the legal department to ensure all agreements comply with company policies and industry regulations.
  • Review and analyze contract performance, identifying areas for improvement and implementing changes as needed.
• Reporting and Analysis:
  • Prepare and present regular reports on account performance, including sales metrics, customer satisfaction, and revenue growth.
  • Analyze customer data and feedback to identify trends, risks, and opportunities.
  • Provide insights and recommendations to senior management to inform business decisions and strategic planning.
  • Ensures Commercial Auto Leadership and Executive Leadership of Amynta are kept in the loop and updated with regular production and relationship management reports.
  • Gathers information, analyzes and recommends new business proposals to leadership teams.
• Collaboration and Cross-Functional Support:
  • Assists the AM team in managing their assigned divisions and driving key performance metrics, production goals and partner engagement.
  • Builds a successful team – including a development strategy, responsible for the hiring, firing, consequence enforcement, training, and testing for understanding materials and responsibilities.
  • Collaborate with sales, marketing, and product development teams to align efforts and deliver cohesive customer experience.
  • Act as a liaison between clients and internal teams to ensure that client expectations are met and exceeded.
  • Provide training and support to internal teams on client-specific needs and account management best practices.
  • Assists and facilitates new partner recruitment and onboarding, working cross-functionally with other departments as needed.
  • Coordinates cross-functional teams to support sales and customer requests as assigned.
  • Manages and executes employee product training programs and project management (new product launches, etc.) as well as acting as a key contributor to the development of Agent Training.
  • Works hand in hand with training team for partner training; including assessment, development, and administering standard and customized training to improve partner knowledge of processes and aftermarket products and services. Includes presenting in corporate training environment.
• Client Onboarding and Education:
  • Lead the onboarding process for new large customers, ensuring a smooth transition and understanding of services offered.
  • Conduct training sessions and provide resources to help clients maximize the value of our services.
  • Regularly update clients on industry trends, regulatory changes, and company updates that may impact their business.

Qualifications

• Bachelor’s degree in business, Marketing, or a related field or equivalent experience.
• 10+ years of experience in account management or customer relationship management. Experience in the automotive title industry a plus.
• Ability to travel 25% as needed.
• Proven track record of managing key customer accounts and delivering excellent customer service.
• Strong understanding of the automotive title industry, including regulations and best practices preferred.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to analyze data, identify trends, and make informed decisions.
• Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed.
• Proficiency in CRM software and other account management tools.
• Expert knowledge of Microsoft Office (Required).
• Experience with mainframe or cloud-based systems (Required).
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Expert ability to work under demanding time constraints and production goals.
• Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities.
• A proactive and results-oriented approach with the ability to work independently and as part of a team.
• Ability to prepare and effectively present information in one-on-one and group situations to management, customers, clients, and employees.
• Ability to provide leadership, mentoring and coaching to subordinate team members including conducting development and performance discussions (for role with subordinates).
• Expert knowledge of employee development: talent assessment, competency-based development, motivation and reward (for role with subordinates).
• Ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team (for role with subordinates).

Benefits

• Comprehensive and competitive benefits package, including medical, dental, and vision insurance.
• 401(k) participation.
• Paid time off.
• Holiday pay.