[Hiring] Account Director, Enterprise Accounts @Virtuoso, Ltd.

Role Description

The Account Director, Enterprise Accounts – Memberships USA supports travel agencies producing over $40M annually, specializing in a segment of the highest producing agencies. Reporting to the General Manager, this role focuses on relationship management, strategic sales growth, and advisor engagement within the luxury travel sector.

• Customize agency strategic plan with Virtuoso programs and benefits to support agency goals and objectives.
• Create a growth plan for Enterprise Agencies and their Associate Agencies.
• Monitor agency performance and provide insights to General Manager for strategic planning.
• Provide full-service support to a portfolio of large and growing agencies within the luxury travel sector.
• Provide access to resources and tools for operational support including reporting, data analysis, and resource coordination.
• Present to owner/managers and agency executives new initiatives and tools.
• Train agency advisors on Virtuoso products and services.
• Access “Subject Matter Experts” to enhance agency knowledge.
• Maintain strong relationships with agency owners and managers.
• Support communication and benefits of Tier 3 & 4 Partners to accounts.
• Drive communication and alignment for override achievement.
• Assist in onboarding new agencies and advisors, ensuring smooth integration into the network.
• Facilitate communication between agencies and internal departments to resolve issues and optimize performance.
• Coordinate training and engagement initiatives tailored to the needs of large agencies.
• Represent the brand and uphold luxury service standards in all agency interactions.

Qualifications

• 5+ years of experience in account management or travel industry operations.
• Familiarity with luxury travel services and agency models.
• Strong interpersonal and communication skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in CRM systems and Microsoft Office Suite.
• Bachelor’s degree preferred; equivalent experience considered.

Requirements

• Infrequent travel may be required to attend company events (1-3 trips per year).
• Travel will be entirely domestic.

Benefits

• Competitive salary.
• Full benefits package, including medical/dental/vision/life.
• 401(k) savings plan.

Company Description

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa, and the Middle East. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry.