[Hiring] Account Director @Boldscience

Role Description

A BOLDSCIENCE Account Director (AD) is a client service powerhouse with a wealth of experience in the Medical Communications industry. They manage large accounts and work across various deliverables, ensuring that BOLD clients receive the highest quality standard. Responsibilities include:

• Client management
• Project & financial management
• Organic growth
• Scientific knowledge

An AD quickly becomes a trusted partner to their clients, offering the highest level of strategic guidance and counsel. They lead by example, prioritize collaboration, and take pride in people management, coaching, and mentoring their team to success.

Responsibilities

• Client Management:
  • Develops strong, trusted relationships with clients, ensuring satisfaction.
  • Demonstrates a strong scientific understanding of the client’s business and therapeutic areas.
  • Provides onsite support for initiatives where required.
  • Drives client strategy, oversees projects, and solves business issues as they arise.
  • Provides strategic guidance to the team for successful project execution.
  • Uses client relationships to secure agency business.
  • Supports in developing and implementing client strategy with scientific leads.
  • Provides strategic and operational direction to account teams.
  • Understands competitor activity and market context.
  • Works with senior leaders for appropriate strategic, creative, and digital planning.
• Project Management:
  • Drives projects and directs tasks to the team, leading by example.
  • Understands internal processes, workflows, and resourcing.
  • Provides strategic guidance for successful project execution.
  • Reviews content and provides sign-off on work with scientific leads.
  • Holds regular team meetings for updates and clarifications.
• Financial Management:
  • Takes responsibility for financial planning, revenue forecasting, and timely invoicing.
  • Works with senior management for adequate resourcing.
  • Delivers projects within clients’ financials and timelines.
  • Builds strong relationships with the Finance team for accurate information.
  • Ensures timely completion of timesheets for self and team.
• Business Development:
  • Drives organic growth and identifies opportunities across the team.
  • Supports senior team members on new pitches and attends presentations.
  • Generates ideas & proposals for new projects with assistance.
  • Leads proposals for small pitches and annual client planning.
• People Management:
  • Manages direct reports effectively with constructive feedback.
  • Provides regular feedback throughout projects.
  • Mentors junior team members with a coaching approach.
  • Directs, delegates, and oversees activities of junior colleagues.
  • Develops and mentors mid-level staff to instill best practices.

Qualifications

• Extensive experience in the Medical Communications industry.
• Client-facing role experience, leading projects in a fast-paced agency environment.
• Experience with multiple small accounts and competing priorities.
• Worked across various therapy areas and project deliverables.
• Excellent project management skills and confidence with account financials.
• People-focused approach with experience managing teams.
• High level of scientific knowledge.
• Thorough understanding of pharma regulations and best practices.
• Bachelor’s degree preferred in science, pharmacology, or medicine.