Technical Advocate - Migration Specialist @Discourse
Software Development
Salary -
Remote Location worldwide Worldwide
Job Type Full-time
Posted 3wks ago
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Technical Advocate - Migration Specialist

Discourse is a global company with a product that is 100% open source. Our team is 70 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.


About the job

A migration specialist on our Technical Advocate team functions as a generalist, but with a technical skill set in development.


Some days you may be running a small migration or helping a customer tweak their CSS. Other days you may be writing a complex import script for an Enterprise customer or troubleshooting a technical issue with a customer’s site.


Discourse is primarily a hosting company: the majority of the work you will do will be focused on migrations, supporting our customers, or assisting with customer-specific implementations.


Your responsibilities will include:


  • Scoping customer migration inquiries
  • Performing migrations using our robust import script library
  • Supporting customers via our public forums and our support inboxes
  • Reproducing bugs for our engineers to fix
  • Handling day to day tasks managing customer sites on our infrastructure (e.g. moving sites between tiers, restoring backups, etc.).

We’re looking for someone who:


  • A strong technical aptitude. Your experience includes developing in Ruby or a similar language, writing SQL queries for MySQL/Postgres, and working on remote Linux servers (Debian-based) via the command line.
  • Bonus points if you’ve built something for the Discourse community, such as submitting a quality pull request, building a custom plugin, or performing a migration.
  • Since migrations are detail-intensive, you should be someone who looks to get the little things correct and follows up on loose ends. You must be comfortable keeping several projects in the air at once, but with the ability to find and focus on special projects during quieter times.
  • An excellent working knowledge of Discourse, including use of the Discourse admin interface, and you’re not afraid to dig into logs and technical details to get to the bottom of an issue.
  • Great customer service skills, like responsiveness, follow-through, and empathizing with customer needs. Taking care of customers is the highest priority for you. You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can perform the same task yourself if it comes up again.
  • At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing 

In order to live these values, we look for folks who are:


  • Detail-oriented, proactive, and organized
  • Able to make decisions quickly and communicate effectively
  • Work well independently and remotely
  • Kind to their co-workers
  • Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

About our Pay & Benefits


We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!


Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.


Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to [email protected].


About The Company
Discourse Discourse is the 100% open source discussion platform

Discourse is the 100% open source discussion platform built for the next decade of the Internet. Use it as a mailing list, discussion forum, long-form chat room, and more!

Discourse is a from-scratch reboot, an attempt to reimagine what a modern Internet discussion forum should be today, in a world of ubiquitous smartphones, tablets, Facebook, and Twitter.

We’re civilized.

Our trust system means that the community builds a natural immune system to defend itself from trolls, bad actors, and spammers — and the most engaged forum members can assist in the governance of their community. We put a trash can on every street corner with a simple, low-friction flagging system. Positive behaviors are encouraged through likes and badges. We gently, constantly educate members in a just-in-time manner on the universal rules of civilized discourse.

Uncompromisingly open source.

There is only one version of Discourse – the awesome open source version. There’s no super secret special paid commercial version with better or more complete features. Because Discourse is 100% open source forum software, now and forever, it belongs to you as much as it belongs to us. That’s how community works.



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Technical Advocate - Migration Specialist @Discourse
Software Development
Salary -
Remote Location worldwide Worldwide
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?
Apply for this position
👋 Please mention that you come from Remotive when applying for this job.
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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