Technical Advocate @Discourse
Software Development
Salary -
Remote Location remote EMEA, APAC, UTC-5 to UTC-3
Job Type Full-time
Posted 3wks ago
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Technical Advocate

Discourse is a global company with a product that is 100% open source. Our team is 70 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.

 

We are looking with two regions. UTC -5/UTC -3 and the EMEA/APAC region. Please specify which region you are applying for.
 

About the job

 

Technical Advocates at Discourse are highly technical generalists.

 

Your responsibilities will include:

   

  • Daily tasks include supporting customers via our public forums and our support inboxes, maintaining documentation, reproducing bugs for our engineers to fix, and managing customer sites on our infrastructure (e.g. moving sites between tiers, restoring backups, etc.)
  • There is also scope to work more deeply in areas that you enjoy – some Tech Advocates love helping customers build theme components or tweak their CSS, others enjoy jumping on calls to talk about plugin requirements, while some feel at home writing SQL queries. There is room on the team to grow in the areas of your strength or passion

 

We’re looking for someone who:

   

  • Has an excellent working knowledge of Discourse, including experience with the Discourse admin interface, and you are comfortable using the command line and Rails console
  • Has great customer service skills like responsiveness, follow-through, and empathizing with customer needs. Taking care of customers is a high priority for you. You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can take on the same task yourself if it comes up again
  • Is details focused and follows up on loose ends. You must be comfortable keeping several balls in the air at once, but with the ability to find and focus on special projects during quieter times
  • At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing

 

In order to live these values, we look for folks who are:

   

  • Detail-oriented, proactive, and organized
  • Able to make decisions quickly and communicate effectively
  • Work well independently and remotely
  • Kind to their co-workers
  • Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

 

About our Pay & Benefits

We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!

 

Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.

 

Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to [email protected]. Please include which region you are applying for!

About The Company
Discourse Discourse is the 100% open source discussion platform

Discourse is the 100% open source discussion platform built for the next decade of the Internet. Use it as a mailing list, discussion forum, long-form chat room, and more!

Discourse is a from-scratch reboot, an attempt to reimagine what a modern Internet discussion forum should be today, in a world of ubiquitous smartphones, tablets, Facebook, and Twitter.

We’re civilized.

Our trust system means that the community builds a natural immune system to defend itself from trolls, bad actors, and spammers — and the most engaged forum members can assist in the governance of their community. We put a trash can on every street corner with a simple, low-friction flagging system. Positive behaviors are encouraged through likes and badges. We gently, constantly educate members in a just-in-time manner on the universal rules of civilized discourse.

Uncompromisingly open source.

There is only one version of Discourse – the awesome open source version. There’s no super secret special paid commercial version with better or more complete features. Because Discourse is 100% open source forum software, now and forever, it belongs to you as much as it belongs to us. That’s how community works.



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remote Be aware of the location restriction for this remote position: EMEA, APAC, UTC-5 to UTC-3
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Technical Advocate @Discourse
Software Development
Salary -
Remote Location remote EMEA, APAC, UTC-5 to UTC-3
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?
Apply for this position
👋 Please mention that you come from Remotive when applying for this job.
remote Be aware of the location restriction for this remote position: EMEA, APAC, UTC-5 to UTC-3
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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