Software Engineer - Customer Solutions @Discourse
Software Development
Salary 💸 Salary dependent on location and experience, can be provided upfront
Remote Location remote Americas
Job Type Full-time
Posted 6d ago
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Software Engineer - Customer Solutions

Full-time Software Engineer - Customer Solutions

 

Discourse is a global company with a product that is 100% open source. Our team is 70 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.

 

We are looking for candidates within the Americas. Timezones encompassing UTC -5 > UTC -8.

 

About the job

Software Engineers at Discourse are generalists. Some days you may be working on a complex JavaScript feature implemented in Ember.js. Other days you may be working on our Ruby on Rails API server. Some days you may be contributing patches to frameworks or working on one of the many gems and libraries Discourse maintains.

 

The majority of the work you will do will be open source.

 

Discourse is primarily a hosting company: some of your focus will be around improving our hosting infrastructure, resolving issues for customers, or assisting with customer-specific implementations and migrations.

 

Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.

 

Your responsibilities will include:

 

  • Communicate daily with clients and work with them to agree on work priorities
  • Implement and document client features
  • Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client plugins
  • Maintain client-specific features against latest core versions
  • Highlight new critical core features to high-profile clients
  • Schedule and deploy patches and upgrades

 

We’re looking for someone who:

 

  • Has some Ruby and JavaScript experience
  • Is passionate about open source and comfortable with public code reviews
  • Has a knack for implementing processes, technologies, and solutions for a fast-paced environment.
  • At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing

 

In order to live these values, we look for folks who are:

   

  • Detail-oriented, proactive, and organized
  • Able to make decisions quickly and communicate effectively
  • Work well independently and remotely
  • Kind to their co-workers
  • Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

 

About our Pay & Benefits

We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!

 

Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.

 

Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to [email protected]. Make sure to list your location in your application.

About The Company
Discourse Discourse is the 100% open source discussion platform

Discourse is the 100% open source discussion platform built for the next decade of the Internet. Use it as a mailing list, discussion forum, long-form chat room, and more!

Discourse is a from-scratch reboot, an attempt to reimagine what a modern Internet discussion forum should be today, in a world of ubiquitous smartphones, tablets, Facebook, and Twitter.

We’re civilized.

Our trust system means that the community builds a natural immune system to defend itself from trolls, bad actors, and spammers — and the most engaged forum members can assist in the governance of their community. We put a trash can on every street corner with a simple, low-friction flagging system. Positive behaviors are encouraged through likes and badges. We gently, constantly educate members in a just-in-time manner on the universal rules of civilized discourse.

Uncompromisingly open source.

There is only one version of Discourse – the awesome open source version. There’s no super secret special paid commercial version with better or more complete features. Because Discourse is 100% open source forum software, now and forever, it belongs to you as much as it belongs to us. That’s how community works.



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Software Engineer - Customer Solutions @Discourse
Software Development
Salary 💸 Salary dependent on location and experience, can be provided upfront
Remote Location remote Americas
Job Type Full-time
Posted 6d ago
🙈  Does this job need an edit?
Apply for this position
👋 Please mention that you come from Remotive when applying for this job.
remote Be aware of the location restriction for this remote position: Americas
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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