Senior Technical Account Manager @Rye
Sales / Business
Salary
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?

[Hiring] Senior Technical Account Manager @Rye

Nov 20, 2024 - Rye is hiring a remote Senior Technical Account Manager. 💸 Salary: highly competitive salary and benefits. 📍Location: USA.

About Rye:

Rye is an API that enables companies to sell any product on the internet within their own site or app, and earn revenue – without the complexities of establishing brand partnerships, managing inventory, or fulfilling orders.  If it’s a product or brand on the internet, we power you to find it, sell it, and earn revenue from your sale.

We are a seed-stage startup with an amazing founding team that includes Justin Kan, co-founder of Twitch, and early engineers from Reddit. We're a mission driven, remote-first company that is building the future of commerce.

About the Role:

We're looking for a Senior Technical Account Manager to join our growing team. As our first Senior Technical Account Manager, you will own the post-sales customer relationship, including integration and ongoing technical support.

This is an exciting opportunity to build our post-sales processes and shape how we engage with our customers, providing best-in-class support and strategic guidance to our customers. This role is perfect for someone who thrives in fast-paced environments, loves problem-solving, and has a strong technical background in APIs and e-commerce.

Responsibilities:
  • Own all customer relationships, including implementation and ongoing product and technical support

  • Create scalable, repeatable implementation paths based on customer type and technical architecture, including timelines, milestones, and resourcing requirements

  • Develop a scalable ticketing system for customer issues, including prioritization, SLAs, and workflows to ensure efficient issue resolution and tracking

  • Regularly engage with customers beyond issue resolution to share product updates, announce new features, and invite participation in beta programs

  • Provide insights to engineering based on customer feedback and experiences to guide future product improvements

  • Work closely with engineering to gain in-depth knowledge of our API, product limitations, best practices for implementation, and planned roadmap

Qualifications:
  • 5+ years of experience, 3+ years in a customer-facing role

  • Strong understanding of APIs, integration processes, and e-commerce platforms (Shopify, Amazon, Magento, WooCommerce, etc.)

  • Experience in managing technical projects with structured timelines, deliverables, and resource coordination

  • Proven ability to troubleshoot complex technical issues and guide customers through technical challenges

  • Strong technical writer

At Rye, we offer a highly competitive salary and benefits package. We're well-funded with several years of runway and funding from a16z. This is a great opportunity for someone looking to join a fast-paced startup and have tons of autonomy and ownership in their work.

About The Company
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Senior Technical Account Manager @Rye
Sales / Business
Salary
Remote Location
🇺🇸 USA Only
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,290 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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