Back to Remote jobs  >   QA
Quality Assurance Operations Manager @Community Phone

Quality Assurance Operations Manager

QA
Salary 💸 $30k - $40k
Remote Location worldwide Worldwide
Job Type Full-time
Posted 4d ago
🙈  Does this job need an edit?

Note: This is a startup. We're growing 500%/year and our main challenge right now is ensuring that every sales call meets our high standards of excellence. We measure pitching and listening skills, rapport-building skills, accurate data entry into our CRM and billing systems, and more. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.

 

 

About You

 

You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system. You are a builder at your core, and love a complex challenge with lots of moving pieces.

 

What You’ll Do (Before You Build Your Team)

 

Monitor inbound & outbound calls & chats, and evaluate agents' performance on quality of service; create reports using the (evolving) quality score for every rep, as well as highlighting potential areas for improvement

Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales

Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn

Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training

Train new reps on the product, pricing, script, and systems

Track performance on a team and individual level

About The Company
Community Phone Enable human connection with excellent customer service

Our Mission

Community Phone has a straightforward mission: make the phone call more powerful. We have thousands of customers around the country, including children trying to purchase landlines for their elderly parents and businesses choosing modern voice features. Our enterprise  clients include KFC, AT&T, GM, Dunkin’ Donuts, and Starbucks. We are customer-centric and believe that happy customers are the best sales force on the planet.

We are a venture-backed, Y-Combinator graduate. In 2021 alone, we grew 20%+ month-over-month and we are on track to triple in 2022. As our revenue and teams have expanded, our product offering has too - with novel voice features available for SMBs for the first time.

Read more →
Before You Apply
👋 Please mention that you come from Remotive when applying for this job.
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   QA
Quality Assurance Operations Manager @Community Phone
QA
Salary 💸 $30k - $40k
Remote Location worldwide Worldwide
Job Type Full-time
Posted 4d ago
🙈  Does this job need an edit?
Apply for this position
👋 Please mention that you come from Remotive when applying for this job.
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Share
Quality Assurance Operations Manager Apply for this position