[Hiring] Technology Project Manager @Support Shepherd

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize processing one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Technology Project Manager

Working Hours: M-F; 8 am - 5 pm Central Standard Time / 9 pm - 6 am Philippine Time

Salary Range: 1000 US Dollars monthly

About the Company: 

[NTI Technologies] was established in 1987 as National Telesystems, quickly becoming the #1 telecommunication provider and servicer in the Dallas-Fort Worth metroplex. Our focus has always been the white-glove customer service that set us apart more than three decades ago. Having roots in the traditional, premise phone system world National Telesystems began expanding services offered as the demand grew. Business operators needed a trusted partner for more than their phone systems. As technology continued to advance, National Telesystems heeded the call.

About the role:

As a Technology Project Manager, you will coordinate the installation of Hosted VoIP Telephone Systems, ensuring a seamless and efficient process for our customers. You will be responsible for entering customer information into our CRM, opening service orders, and collecting necessary network information.

Duties and responsibilities:

Coordinate installation of Hosted VoIP Telephone Systems 

• Enter customers into CRM and open service orders
• Contact customers for coordination’s and collect network information
• Schedule and complete Program and Design/ Survey meetings
• Open new work order for installations
• Fill in program information, complete documentation and print DESI’s
• Maintain all static e-mail communication via templates
• Schedule installation and trainings
• Maintain communication with customer and technician during installation
• Follow up with customer and technician after installation
• Close installation work order and make sure payment in full has been received or payment terms have been implemented
• Maintain a weekly status report to be turned in every Friday
• Maintain all NTI certifications necessary for vendor relations and support.
• Answer questions from sales staff and act as liaison between sales and Operations.

Take service calls and assist customers

• Answer the Service Queue in a timely manner
• Enter work orders and work with dispatch for Scheduling
• Assist with any special projects as they arise.

Process NTI Telco and Hosted sales orders

• Work with outside Telco coordinator to assure timely installations and maintain contact with customers and service providers.
• Process orders for internet service installations, SIP trunk orders, Hosted service portal, service ports, and customer moves.  

Requirements

• Possess 2+ years of project management experience, ideally within the technology sector (Telecom experience is a plus).
• Must have a background in managing technology implementation projects
• Demonstrate strong attention to detail and exceptional organizational skills.
• Proficient in Microsoft Office and other project management tools.
• Willingness and interest to learn about the technology space, even without direct experience.
• Must have a clear and neutral accent, as the role involves calling Texas-based customers.

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