[Hiring] Senior Engagement Manager @Excella

At Excella, Program Managers (Engagement Managers) are delivery leaders that guide engagement teams to deliver solutions for our clients across the National Security and Federal Health and Civilian markets. Leveraging a blend of project and people leadership and technical expertise, they ensure the successful execution of projects of varying complexities and sizes. Engagement managers are responsible for project execution including client relationship management, technical delivery, team leadership, financial management, team culture, and account growth.

Client Relationship Management:

• Serve as the primary point of contact for stakeholders, establishing and managing relationships to ensure clear communication of delivery expectations, milestones, and risks.
• Maintain successful delivery performance measured by client satisfaction, deliverable acceptance and Contractor Performance Assessment Report (CPARS).
• Provide programmatic recommendations to clients and stakeholders including contracting officers and contracting officer's representative for federal programs.

Technical Delivery:

• Oversee all aspects of project delivery, ensuring the quality and timeliness of work products.
• Guide the technical delivery process, ensuring solutions align with client needs and exceed quality expectations.
• Communicate and gain stakeholder buy in for people, tools and budget to achieve scope.
• Create, maintain and communicate detailed schedules with milestones, deadlines and dependencies.
• Manage subcontracts and partner relationships

Team Leadership:

• Foster a positive team culture that drives performance and supports employee retention, including managing team dynamics to ensure a collaborative and productive environment.
• Drive team member engagement and support the employee careers through people leadership, performance management, and career development.
• Maintain a workforce plan for engagements that includes recruitment, talent, and succession plans.
• Proactively lead performance management including praise, rewards and improvements for team members.

Financial Management:

• Develop and maintain accurate revenue forecasts using current business activity and staffing plans.
• Monitor and optimize contract burn rate to ensure financial sustainability to achieve profitability targets.
• Meet or exceed established margin goals by effectively managing costs, increasing operational efficiency.

Account Growth:

• Identify and capitalize on opportunities to expand client accounts by delivering value, building trust, and identifying new client challenges aligned to Excella’s capabilities.
• Establishes and maintains strategic relationships with clients, contracting officers, and partners (existing and prospective).
• Identify program adjacent opportunities aligned to Excella delivery model

• Active Project Management Professional (PMP) Certification
• 10+ years of experience working on software or analytics Enterprise-scale production systems
• 3+ years of experience as a software delivery manager, technical lead, or technical manager
• 3+ years supervisory experience
• 1+ year working on a software or analytics systems development project leveraging Microsoft’s Azure cloud services
• Ability to independently drive teams to successfully deliver new software and analytics solutions
• Experience with traditional IT project management and Agile methodologies
• Exceptional interpersonal and communication skills (verbal, written and presentation) with recent experience presenting project or technical information to executive-level clients