[Hiring] Principal Technical Program Manager @SmithRx

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The Engineering team at SmithRx is developing the next-generation modern pharmacy benefits management (PBM) platform that will change how companies administer and manage pharmacy benefits. Our unified technology platform provides real-time actionable insights that drives cost savings, powers clinical services and results in a brilliant customer experience. A unified technology platform exists nowhere else in the pharmacy benefit ecosystem to programmatically solve widespread deficiencies. SmithRx delivers unmatched service quality and operational efficiencies that exceed all industry standards.

As a Principal Technical Program Manager at SmithRx, you will drive strategic initiatives across the organization, enabling cross-functional and scalable technical solutions that address complex challenges within the pharmacy benefits management ecosystem. Your expertise will be critical in setting program vision and aligning cross-functional teams to strategic business goals. You’ll translate high-level business objectives into actionable, long-term technical roadmaps, partnering closely with senior leadership to continuously improve our unified technology platform and influence industry standards.

SmithRx is currently able to offer remote employment for this position in the following states: AR, AZ, CA, CO, FL, GA, KS, MN, MO, NV, OH, PA, TN, TX, UT, VA, WA, WI.

Program Management

• Lead and oversee large-scale, complex, multi-year programs that span multiple business domains and directly impact SmithRx’s strategic goals. This includes establishing and aligning the roadmap with cross-functional and executive-level business priorities.
• Partner with senior leadership to drive long-term technology roadmaps and identify emerging business needs that will impact future program requirements.
• Define and implement key performance indicators (KPIs) and success metrics across all programs, ensuring clear linkage between program outcomes and business impact, with proactive course corrections as necessary to achieve objectives.

Communication and Stakeholder Management

• Provide executive-level communications and presentations on program health, strategic impacts, and resource requirements, enabling data-driven decision-making at the highest levels of the organization.
• Establish and lead steering committees, involving key stakeholders and executive sponsors to align on program progress, risk mitigation strategies, and strategic adjustments.

Leadership and Influence Without Authority

• Mentor and provide thought leadership to other program managers within the organization, establishing a strong culture of excellence in technical program management and fostering knowledge-sharing and development.
• Act as a key decision-maker on cross-functional committees or task forces focused on optimizing program management practices and adopting industry best practices across the company.

Technical Oversight

• Own the technical architecture planning for programs under management, driving integration, scalability, and security considerations in alignment with company-wide technology standards.
• Identify and champion opportunities for continuous improvement in technical solutions, drawing from industry advancements and innovation to enhance platform capabilities and operational efficiencies.
• Design and implement comprehensive risk management frameworks that proactively address potential roadblocks or technical challenges across program lifecycles

Cross-Functional Collaboration

• Build and maintain strategic relationships with cross-functional leaders, including C-suite, Product, Operations, and Data Science, ensuring alignment and support for high-impact, cross-functional initiatives.
• Lead initiatives that drive alignment across departments to create cohesive strategies that support product roadmaps, launch readiness, and operational goals.

Drive Excellence in Program and Project Management

• Define and implement organization-wide best practices and standards for program and project management, including enhanced reporting structures, stakeholder engagement models, and Agile/DevOps methodologies.
• Lead initiatives to optimize program delivery pipelines, improve efficiency, and reduce delivery timelines. This includes creating frameworks to assess program efficacy and ROI systematically.

• Bachelor's degree or equivalent practical experience.
• 12+ years of experience in technical program/project management, with proven expertise in large-scale, multi-year initiatives that span multiple business functions and geographic locations.
• Demonstrated experience in technical leadership roles, such as solutions architecture or technical product management, with knowledge of data engineering, cloud infrastructure, data privacy, security compliance, and DevOps practices a plus. 
• Proven track record of influencing technology standards, program strategies, and best practices within the industry.
• Superior communication skills to effectively engage and influence executive stakeholders, including C-level leadership, on strategic initiatives and program updates.
• Expertise in building and implementing risk management protocols for technical programs, with a proactive approach to identifying, evaluating, and mitigating risks that could impact business outcomes.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities