Salary
-
|
Remote
Location
🇺🇸
USA Only
|
Job Type
Full-time
|
Posted
1wk ago
|
Sep 08, 2024 - CallMiner is hiring a remote Product Manager. 📍Location: USA.
CallMiner is looking for a Product Manager with interactive web application or SaaS product management experience to help us to continue to evolve our market leading customer interaction analytics solutions. Customer interaction analytics or the analysis of both written and verbal conversations between businesses and their customers, is one of the hottest offerings in customer experience management technology. CallMiner has been a pioneer and leader in this industry since its inception, and continues to deliver the most innovative and intuitive products to market.
Through interviews and observation, you will gain an intimate understanding of processes, workflows, objectives, and challenges facing a variety of user types and from this build and prioritize a backlog of industry leading enhancements. You will create wireframes and work with the UI design team to communicate new product capabilities to developers, executives, and beta customers for rapid feedback, iteration, and implementation. You will leverage agile approaches and work collaboratively with developers to break the backlog into stories with clearly articulated acceptance criteria, which are then delivered to efficiently and effectively to the market, ahead of our competition. The Product Manager will manage the entire product lifecycle from kickoff, to launch, leveraging his or her strong communication skills to educate, enroll and evangelize new releases across the entire organization and to the use community.
Primary responsibilities include:
Requirements
Experience & Education
Technical Skills
Product Management Skills
Communication & Leadership
Strategic & Analytical Thinking
Soft Skills
Preferred Qualifications
Benefits
About CallMiner
CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.
Our strong commitment to a positive workplace has earned us the recognition of a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.
Benefits + Perks
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.
By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.
Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.
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🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
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Salary
-
|
Remote
Location
🇺🇸
USA Only
|
Job Type
Full-time
|
Posted
1wk ago
|
Interview prep with FAANG+ mentors for $300K+ Product roles at top companies. Join free webinar. | |
🇺🇸 | Be aware of the location restriction for this remote position: USA Only |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
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