[Hiring] Training Coordinator @Webster Bank

Role Description

The Training Coordinator is responsible for delivering, designing, implementing, and evaluating training programs to drive a high performing culture, meet business needs, and build skills and capabilities.

• Ensure a flawless implementation of all learning initiatives
• Analyze data related to training effectiveness and impact
• Focus on client service experience and meeting established quality metrics
• Support coaching and training expectations
• Partner with the instructional designer to help create/maintain the development program

Qualifications

• 2-4 years client support experience in a high-volume Contact Center
• 2+ years of experience in a Training role
• Experience measuring employee performance including coaching to call center metrics
• At least 1 year training delivery experience in a formal or informal setting
• Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
• Advanced degrees (Associates, Bachelor’s and/or Master’s) preferred; High School Diploma or GED required
• Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenarate or similar authoring tools
• Strong critical thinking skills and a strategic mindset
• Customer-focused, results oriented; team building skills; self-motivated; collaborative
• Excellent organization, presentation, and communication skills
• Ability to interact with all levels of staff, including senior management

Requirements

• Leadership, coaching and performance management skills
• Strategically focused to support business requirements
• General knowledge of banking laws and regulations preferred
• Excellent written and verbal communication skills
• Demonstrated ability to develop and foster strong internal/external relationships
• Flexible in adapting to constantly changing priorities
• Decisive; extremely accurate and detail-oriented
• Self-motivated, reliable, and well organized

Benefits

• Estimated salary range: $54,000.00 to $58,000.00 USD annually
• Eligible for incentive compensation