[Hiring] Fraud Analyst @Hireframe

We are looking for a Fraud Analyst to join our team. In this role, you will monitor and analyze transactions to identify and respond to potential fraudulent activity, with a specific focus on the U.S. market. This position requires a keen eye for detail, strong analytical skills, and the ability to make quick, data-driven decisions. The ideal candidate will have a background in fraud detection within the financial or payments industry, as well as familiarity with U.S. fraud patterns and regulatory standards.

This is a full-time position and will follow US business working hours.  

Duties and Responsibilities

• Continuously monitor, review, and analyze transactions for potentially suspicious activity related to the U.S. market.
• Utilize various fraud detection tools and methodologies to assess risk and identify fraud trends.
• Prioritize cases and investigations based on risk level and potential impact.
• Proactively detect and investigate suspicious transactions, coordinating with internal teams for deeper analysis when needed.
• Maintain knowledge of the latest fraud schemes, tools, and techniques targeting U.S. customers, and apply this knowledge to protect the company.
• Review and manage real-time fraud rules.
• Document findings, maintain detailed case records, and escalate confirmed fraud cases according to company protocols.
• Prepare regular reports on fraud cases, trends, and patterns for stakeholders.
• Support compliance and regulatory reporting requirements relevant to the U.S. market.
• File fraud disputes as per company procedures.
• Respond promptly to all reported dispute claims.
• Carefully investigate all claims of fraud and disputes, escalating complex cases to management.
• File and resolve chargebacks and disputes efficiently, accurately, and within network and compliance standards.
• Work closely with the Risk, Compliance, and Customer Success teams to enhance fraud detection and response capabilities.
• Provide insights and feedback to improve fraud detection tools and models.
• Assist in training and developing junior analysts on U.S.-specific fraud risks and mitigation strategies.
• Work professionally with all clients, cardholders, networks, legal personnel, and law enforcement.
• Collaborate with the Data Services team to develop reporting and KPIs.
• Stay updated on U.S. fraud trends and regulatory changes impacting fraud prevention.
• Identify areas for improvement in processes, tools, and techniques for fraud prevention.
• Participate in ongoing fraud prevention training and development opportunities.

Requirements

• Bachelor’s degree in Criminal Justice, Finance, Business, or a related field (or equivalent experience).
• 2+ years of experience in fraud detection and analysis, preferably in a financial or payments environment with a focus on U.S. transactions.
• Familiarity with U.S. anti-fraud regulations and compliance requirements (e.g., REG E, UDAAP regulations).
• Proficiency in fraud detection tools and case management systems.
• Strong analytical and problem-solving skills with the ability to make quick, data-driven decisions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and adapt to a fast-paced, changing environment.

Preferred Experience, Knowledge, and Skills

• Certification in Fraud Detection or Prevention (e.g., Certified Fraud Examiner – CFE).
• Experience working in an offshore or remote fraud analysis role.
• Knowledge of machine learning or AI-driven fraud detection technologies is a plus

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.