Back to Remote jobs  >   Customer Service
Technology Support Analyst @The Trevor Project
Customer Service
Salary
Remote Location
remote in Mexico Mexico
Job Type Full-time
Posted 4wks ago
🙈  Does this job need an edit?

[Hiring] Technology Support Analyst @The Trevor Project

Aug 20, 2024 - The Trevor Project is hiring a remote Technology Support Analyst. 💸 Salary: mxn 18-22k mo. 📍Location: Mexico.

Job Title: Technology Support Associate US / Technology Support Analyst MX
Level: MX Analyst
Hours: Full time (9-6 CST. Monday to Friday)
Location: México (remote)
Salary Range: MXN 18-22k mo

Overview
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach our direct work and engagement with Trevor colleagues across the organization while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization, while continually growing our LGBTQ competency and awareness.
The Technology Support Analyst will be part of a 24/7 team that provides world-class platform monitoring and Tier I/Tier II technical support to our life-saving staff, volunteers, and the users of our services. This individual will triage incoming support requests resolving issues when possible and escalating to the appropriate persons when needed. The Technology Support Associate will partner closely with other members of the Technology Team to complete tasks on exciting projects that will drive innovation and improve the user experience at The Trevor Project.



Who You Are
  • Experienced. You have experience working in a technology helpdesk role. You have macOS, Salesforce, and Google Workspace experience at least for 1 year.
  • Collaborative. People look to you to explain complex concepts in a way that they can understand, regardless of their technical acumen.
  • Perpetual Learner. You are energized by learning about new topics, can quickly get up to speed and contribute to initiatives and have a track record of quickly learning new technologies.
  • Detail-oriented. You are aware that paying attention to small details can have a massive impact on the organization, and you take steps to make sure your work is thorough and complete.
  • Innovative. You stay up-to-date on the latest research in tech, but always approach the problem-solving process with practical, simple, and proven methods.
  • Empathetic. You care about the wellbeing of LGBTQ+ youth and respect those around you regardless of race, ethnic origin, gender, age, sexual orientation, gender identity, physical ability, or other aspect of their identity.
  • User-centric. You can put yourself in the shoes of the audience and oversee operations that prioritize their experience alongside efficiency and effectiveness.
  • Self-motivated. You are motivated to do your best work each day, and do not need anyone to pressure you to complete your job duties.
  • Strong 100% Bilingual Communicator. You have strong verbal and written communication skills. You can communicate clearly and concisely in English and Spanish.
  • Passionate. You care about LGBTQ+ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.



    • What You’ll Do
  • Provide Tier I and Tier II technical support to staff, volunteers, and users of our services
  • Lend to institutional knowledge and documentation by drafting knowledge articles for new and resolved issues
  • Support during the onboardings an offboardings. Partnering with our supplier, assure that MX staff count with their laptop and required software at the beginning of their journey, and  at the end of it, the equipment comes back to our inventory.
  • Provide preliminary diagnosis and triaging for a range of technical incidents
  • Execute the complete problem-solving process, from isolation to resolution and root-cause analysis
  • Support and train users during the deployment of new technologies or features
  • Communicate with team and cross-functional stakeholders during incidents, making sure any issues get escalated to the appropriate team member promptly
  • Occasionally translate documentation and deliver training orientations
  • Complete individual tasks as a part of larger technology projects and initiatives
  • Other tasks, duties, or special projects as assigned.
    • Why Trevor?
    A career that truly makes a difference in the lives of LGBTQ+ young people–every single day
    You’ll get health and life private insurance
    Savings Fund
    Employee Assistance Program to  help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
    Generous vacation and floating days from day 1.
    Remote work from Mexico
    Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
    A workplace where you can be yourself

    The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.

    Specifications
    Human interaction required. Kindness is a must.
    Customer oriented. Remember that people are reaching out to you because of tech issued they’re not experts
    You’ll need to translate some documentation, so grammar and orthography proficiency are extra points.
    Although remote work is our way, you’ll be asked to attend an in-person meeting from time to time.

    About The Company
    Similar Remote Jobs

    Kickstart Your Job Search
    Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
    Register for free

    Unlock 33,643 additional remote jobs, advanced search & email notifications

    Get Access Now

    Too many emails? Declutter your inbox with Meco

    Your home for reading newsletters

    Try for free - no card required.
    Before You Apply
    ️
    remote Be aware of the location restriction for this remote position: Mexico
    ‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
    🙈  Does this job need an edit?
    Back to Remote jobs  >   Customer Service
    Technology Support Analyst @The Trevor Project
    Customer Service
    Salary
    Remote Location
    remote in Mexico Mexico
    Job Type Full-time
    Posted 4wks ago
    🙈  Does this job need an edit?
    Apply for this position Unlock 33,643 Remote Jobs
    ️
    remote Be aware of the location restriction for this remote position: Mexico
    ‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
    Apply for this position Unlock 33,643 Remote Jobs
    ×
    • Unlock 33,643 remote jobs
    • Filter by location/skills/salary…
    • Create custom email alerts
    • Lifetime access
    Remotive - Email digest of tips on remote work and productivity | Product Hunt

    We’re not like the other sites. Come see why!

    50% off in September 2024

    Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access