Technical Support Representative @JUJUR
Customer Service
Salary
Remote Location
remote in Portugal Portugal
Job Type Full-time
Posted 1mth ago
🙈  Does this job need an edit?

[Hiring] Technical Support Representative @JUJUR

Sep 18, 2024 - JUJUR is hiring a remote Technical Support Representative. 💸 Salary: competitive remuneration package with monthly performance bonus. 📍Location: Portugal.

Position: Technical Support Representative

Location: remote, Portugal

Work model: remote (after initial 2 week office training in Porto)

Employment type: Full-time



DUTIES AND RESPONSIBILITIES:

  • Provide technical support in French (for customers) and English (for developers) via chat and voice channels
  • Troubleshoot and resolve product-related issues using MySQL
  • Collaborate with team members and escalate complex issues to the development team when necessary
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively.

REQUIREMENTS:

  • Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Strong understanding of MySQL
  • Knowledge / familiarity with Postman will be considered as an advantage
  • Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
  • High school degree or equivalent (or higher)
  • No prior work experience required, but a solid knowledge of MySQL is essential
  • Knack for technology and providing outstanding customer support
  • Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

OFFER:

  • Competitive remuneration package
  • Guidance and tools to reach your full potential
  • Ability to work remotely, from comfort of your home
  • Monthly performance bonus
  • Work from Home monthly allowance
  • Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
  • And many others!
About The Company
Before You Apply
remote Be aware of the location restriction for this remote position: Portugal
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Technical Support Representative @JUJUR
Customer Service
Salary
Remote Location
remote in Portugal Portugal
Job Type Full-time
Posted 1mth ago
🙈  Does this job need an edit?
Apply for this position Unlock 33,350 Remote Jobs
remote Be aware of the location restriction for this remote position: Portugal
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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