Salary
-
|
Remote
Location
Nigeria
|
Job Type
Full-time
|
Posted
5d ago
|
Nov 29, 2024 - Kora is hiring a remote Technical Support Engineer. 📍Location: Nigeria.
Kora is the marketplace for everything payments. We offer a robust payment API for payment collections, disbursements and conversions for businesses anywhere in Africa.
Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives. To achieve this mission, we need people like you.
We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean.
We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.
About the role
We are seeking an Intermediate Technical Support Engineer to join our growing team at Kora. In the dynamic world of fintech, technical support plays a crucial role in ensuring the success of our customers and their ability to efficiently use our products.
As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues, responding to inquiries, and providing high-level support to our business customers. You will work closely with various teams to deliver timely and effective solutions that align with our commitment to exceptional customer experience.
Your role is essential in maintaining customer trust and satisfaction by providing quick, thorough, and professional support. At Kora, we aim to give businesses the peace of mind that they can rely on our payment systems to work seamlessly, every time.
Requirements
Interview process
Below is the interview process you can expect for this role. It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!
We expect the interview process to take a maximum of 3 weeks and an average of 2.5 hours in total. Please note that the interview is virtual.
👋 Introduction Stage - we have initial conversations to get acquainted with you and overall experience.
[15m] Recruiter Screen - Abayomi Ishmael
Feedback from the Recruiter (Abayomi Ishmael)
🧑💻 [60m] Team Interview Stage (Engineering team) - We proceed to explore your professional background in greater detail and facilitate introductions to team members, including those from various cross-functional areas.
[60m] Cultural Fit Interview (Our Core Values) - At this stage, you'll engage in a conversation with Kora's COO, the Head of People and Culture, and the head of the team you’re being considered for. The aim is to understand you better and assess the alignment of your beliefs and values with Kora's distinctive culture. We'd like to emphasize that there are no right or wrong answers expected. However, we encourage you to maintain a positive attitude during this session.
Please note that you are welcome to ask questions and inquire during this process. We assure you of complete transparency throughout the interview process.
Working hours
Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, your working hours must coincide with 9:00 am - 5:00 pm WAT for at least 40 hours/week.
Equal Opportunity Employer
Kora is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business needs. We strongly encourage applications from underrepresented communities and diverse ethnic groups to apply.
Please feel free to inform us if you need any accommodations to facilitate your participation in the recruitment process. Any details you share will be used solely to ensure we can support and accommodate your needs appropriately
If you require more information on our HR Data Privacy, please visit Here
Benefits
Note: We recognize imposter syndrome is real - any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Kora is a payment infrastructure. We offer plug-and-play payment solutions for businesses to launch a tailored payment experience for their customers.
Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers across Africa. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives.
We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean.
We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.
Be aware of the location restriction for this remote position: Nigeria | |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
Salary
-
|
Remote
Location
Nigeria
|
Job Type
Full-time
|
Posted
5d ago
|
Be aware of the location restriction for this remote position: Nigeria | |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
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