Salary
-
|
Remote
Location
Europe
|
Job Type
Full-time
|
Posted
1mth ago
|
Sep 14, 2024 - Rutter is hiring a remote Support Engineer. šLocation: Europe.
Rutter is building the common language for business. Rutter is used by companies all over the world to read and write data across commerce, accounting, and payments platforms. Rutterās Universal API makes it easy for companies to automate accounting processes, deliver data-driven lending decisions, launch in new markets, and more.
Weāre backed by a16z and investors from leading fintech innovators like Plaid, Alloy, Ramp, and Modern Treasury.
We have a very ambitious charter and complex customer demands, but we are still building the foundation of the team that can help us win. Thatās where you come in. We are looking for our first dedicated technical support engineer, whoād be the primary owner of providing technical support for all our customers.
Youād be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers. We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved. There are lots of interesting and problems to solve here. Almost too many. As such, youād be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities.
Own first level of technical support for all our customers.
Youāll triage all incoming support issues in a timely manner during business hours in your local timezone (9am-5pm), and urgent issues from some select enterprise customers.
You'll work on tooling and customer-facing functionality to help customers be more successful using our product.
Collaborate with product, engineering and the broader organization to improve Rutterās product offering.
Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutterās REST API.
Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby.
Love working with customers and helping them be successful.
Love asking lots of questions.
Be unsatisfied until the customer problem is well solved.
Be at least somewhat data-driven about outcomes. Proficiency in SQL is a significant bonus.
2+ years of engineering experience or 4+ years of technical support experience.
A fast-paced, collaborative environment
Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend
100% medical, dental, and vision coverage
16 weeks of paid parental leave
401K match
Ownership & stake in the company
Our actual compensation packages are based on a wide array of factors unique to you, including your skill set, years of experience, and geographic location.
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Be aware of the location restriction for this remote position: Europe | |
ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ļø
Salary
-
|
Remote
Location
Europe
|
Job Type
Full-time
|
Posted
1mth ago
|
Be aware of the location restriction for this remote position: Europe | |
ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ļø
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