Senior Manager, Enterprise Customer Success @Contentsquare

Salary -	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 1mth ago

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[Hiring] Senior Manager, Enterprise Customer Success @Contentsquare

Aug 01, 2024 - Contentsquare is hiring a remote Senior Manager, Enterprise Customer Success. 📍Location: USA.

As the Senior Manager of Customer Success in the Northwest Region, you'll foster strong relationships with key clients, guiding them from launch through ongoing support. You'll lead a team of CSMs to enhance customer satisfaction, drive retention, and achieve revenue growth.

Responsibilities:

Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers

Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance.

Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators.

Customer Success: Ensure high NPS, product adoption, use case alignment

Thought Leadership: Become an expert in digital experience analytics & change management

Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements.

Strategic Relationships: Develop executive relationships, support business reviews & value alignment.

Skills & Experience:

Experience: 7+ years in a consultative customer-facing role in software or consulting; 2+ years in first-line management.

Proven Success: Demonstrated results in coaching, adoption growth, and customer satisfaction.

Technical Knowledge: Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks.

Operational Skills: Strong analytical, process-oriented mindset with data-based decision-making.

Domain Expertise: Knowledge in SaaS, Financial Services, or Ecommerce.

How You & Your Team Will Be Measured:

Team Engagement

Gross Retention

Expansion

Product Adoption

About The Company

Contentsquare

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🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Senior Manager, Enterprise Customer Success @Contentsquare

Customer Service

Salary -	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 1mth ago

🙈 Does this job need an edit?

Apply for this position Unlock 33,633 Remote Jobs

️

🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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