Nov 09, 2023 - Brightree is hiring a remote Senior Customer Support Representative. 📍Location: USA.
You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.
The Senior Customer Support Representative is responsible for identifying the customer issue and providing a solution to resolve the case. The Senior Customer Support Representative must have the ability to mentor peers on the Brightree application and modules with respect to new and pre-release features. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.
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Multiple opportunities. Upskilling programs, 1-1 coaching and more.
|🇺🇸||Be aware of the location restriction for this remote position: USA Only|
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